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Training Multimedia Specialist - UK

Join Genesys and save the world from bad customer service!
Genesys is the world’s leading provider of customer service and contact software — with more than 2,000 customers in 80 countries. Drawing on its more than 20 years of customer service innovation and experience, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to effectively drive today’s customer conversation. Genesys software directs more than 100 million interactions every day, maximizing the value of customer engagement and differentiating the experience by driving personalization and multi-channel customer service – and extending customer service across the enterprise to optimize processes and the performance of customer-facing employees.
Summary of the Position:
Use cutting-edge multimedia technologies to develop creative, engaging, and interactive Web-based training modules for a diverse population of end users. Convert product and training documentation into digestible learning chunks, incorporating simulations, video, and graphics to enhance the learning experience. Build and maintain a repository of reusable content. Design and develop certification criteria and exams.
Responsibilities:
Responsibilities include but are not limited to:
  • Produce high quality course materials (elearning) using multimedia development tools (e.g., Camtasia, HTML, Captivate, and streaming media)
  • Produce creative video materials incorporating high-quality production value
  • Design and develop innovative interactive learning solutions (e.g., Internet/Intranet-based, virtual classrooms, collaborative tools, and other emerging technologies)
  • Implement quality assurance for all eLearning media development
  • Meet with training instructors and/or subject matter experts to gather course requirements and solicit feedback on courseware
  • Build learner assessments
  • Create and maintain a repository of reusable media and templates
Qualifications:
  • Bachelor degree in Communications, Journalism or related field.
  • 2+ years experience in video/multimedia production.
  • Basic understanding of technical, design, and media issues.
  • Knowledge of Microsoft Office software (Word, Excel, PowerPoint).
  • Solid digital video and still photography knowledge including asset management.
  • Proficiency in various design and multi-media technologies and software (e.g.: Final Cut Pro, Canon 7D, Panasonic HVX, Photoshop, After Effects, Motion…).
  • Strong written, verbal and presentation communication skills.
  • Exceptional interpersonal skills and the ability to work positively/effectively with people at all levels.
  • Ability to manage multiple projects simultaneously through completion according to specific timelines.
  • Knack to anticipate and solve practical problems or resolve issues.
  • Thrive in a fast-paced and growing industry.
 To apply, please submit your resume to careers@genesyslab.com indicating the country and job title.