Application Support Engineer: IT Services ,-Department , University for the Creative Arts

For over 150 years the University for the Creative Arts in Canterbury, Epsom, Farnham, Maidstone and Rochester has been leading the way for art and design education. Building on its reputation for providing the creative industries with the brightest talent, UCA is the top specialist arts university in the Complete University Guide league table, having risen 43 places in three years to rank 52^nd out of 126 UK universities.

Full Time: 36.25 hours per week

IT at UCA is transforming and we’re seeking exceptional and enthusiastic new recruits to join our team.

The University is at the early stages of implementing a major new organisational structure that is academically aligned and service focused, but governed and led by the wider University. The department will comprise 30 highly skilled IT professionals providing Operations, End User Computing, Business and Programme Management, Security and Compliance functions enabling innovation, creativity and business activities of the University.

As part of this new structure, we are recruiting an Application Support Engineer who will play a vital role in ensuring that users migrate to and then use systems in a controlled, structured and efficient manner and will support a range of business applications, liaise with business analysts or user contacts to ensure that requirements are understood and agree solutions.

The post-holder will develop a thorough understanding of the business area and supported applications, analyse business requirements and implement suitable technical solutions using a wide variety of methods, software products and in-house developed solutions. They will provide 3rd line helpdesk support ensuring assigned requests are managed according to procedures, using version control and release management standards and software.

It’s a great time to join us; there are many new and exciting challenges ahead. Join us at the start of this exciting journey and help shape the way in which IT is delivered.

For further details and to apply for this post please visit our website https://jobs.ucreative.ac.uk

The closing date for receipt of applications is 12^th April 2016.

Interviews will be held on the 21^st April 2016.

We value the diversity of our organisation and welcome applicants from all sections of the community.