Associate ICT Officer (Application Support – Collaboration and Applications), P2

Under the supervision of ICT Officer (Applications Support - Collaboration and Apps.) in the ICT Services Centre of Division of Information Systems and Telecommunications (DIST) the incumbent of the position will have the following:

Size and scope of role - Contributes to the provision of 2nd level support to directly resolve user requests for applications support. The incumbent will deal with requests for 2nd level support escalated by 1st level support on the Global Service Desk (GSD), liaising directly with end users - Under the supervision of the supervisor, specifies any changes that need to be made to collaboration, Web Content Management, intranet and departmental applications as a result of support incidents and works with managed service provider to have them developed - Should contribute to change by actively delivering and encouraging support for new ways of working. - For additional information about the skills related to this role please refer to the DIST Job Family and Skills document

Main relationships - Internally, liaises directly with own ICT Service Delivery Team, 1st and 3rd level support - Liaises directly with end users to clarify, analyse and resolve reported issues

How to apply:

For details on how to apply for this vacancy, please consult the UNHCR website at www.unhcr.org. – Employment -Career Opportunities – International Professional Category.

UNHCR aims for workforce diversity. Women are encouraged to apply for positions

Closing date for receipt of applications: 3 January 2012