Group Head of Global Shared Services , United Kingdom
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Group Head of Global Shared Services
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Position Summary
The role has overall responsibility for delivering the benefits of global shared services to BG Group. This extensive remit will include selling the vision, determining the solution design, developing and delivering the GSS program through to operational implementation and managing ongoing operational service delivery. The job holder will:- Lead and drive the global strategy and operations for shared services centres around the world. The SSCs will deliver core business processes, spanning across functional areas such as finance, HR and C&P. - Spearhead the expansion of the Global SSC model and organizational maturity toward future state as part of a large-scale transformation, and will manage resources with efficiency and fiscal responsibility. | ||||||||||||||||||||||
Key Accountabilities
The job holder will be accountable for efficient corporate transactional processes globally. In order to realise this goal, their accountabilities will include:
- Formulating the program, developing the solution from concept design through to implementation and managing its continuing development.
- Managing the development of sharing services as a key operational strategy for the organization, including directing the design, development, implementation, and transition of organization structure, staff roles, processes, operating procedures, systems, and facilities.
- Influencing and partnering with top leadership and the business (functions, assets) in order to realize the opportunities identified and embed an efficient global service with global process standardisation and cost transparency.
- Establishing close working relationships with client unit and with functional heads in order to understand client needs and to put effective resources in place to meet them.
- Influencing business leaders that opportunities to reduce costs and raise effectiveness can be realized through sharing services with other business units and sites and through standardisation and implementing common processes and systems.
- Framing well-defined SLAs to deliver operational excellence,and determining a performance management framework in order to embed a service culture which stimulates continuous improvement.
Resource Authority Determine resource allocation (likely to involve several hundred FTEs across multiple locations) across the portfolio, in collaboration with stakeholders.
Develop shared services strategy organization capability, becoming a key destination for development of functional talent.
Position the function effectively within the overall organisation operating model.
Lead and motivate an effective service organisation. Act as budget holder for GSS program delivery as defined by the steering committee.
Change authority
Define and deliver shared services strategy, including the accompanying change management and communications plans, in alignment with overall business strategy.
While we are in the design and implementation phase, the Head of each Shared Service will retain accountability for each of their functional areas i.e. they will decide what goes into the Shared Service and what will be retained by the core function. Once GSS is up and running, this accountability will shift to GSS and the Head of GSS will have a "service provider" relationship with each function, with clear service level agreements. During the design phase the job holder will need to secure agreement with global process owners.Use understanding of global complexities to apply to shared services centres across geographies efficiently and consistently with measurable results. Determine the potential for additional GSS scope on an ongoing basis. Identify improvement opportunities and actively engage in implementing improvements.
Every individual has a duty to both themselves and those around them to ensure that safe practice is adhered to at all times. In addition to any specific accountabilities for HSSE, all managers are accountable for HSSE within their area of the Business and are responsible for ensuring that their team adopt exemplary HSSE behaviours.
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Work across business to establish and sustain standards, governance, guidelines and tools across Global SSCs. Works with associates in preparing to continuously improve, add value and sustain the long-term vision of the Global SSC model. Build and maintain external relationships with key suppliers and Global Business Services counterparts with the intention of embracing key learnings for the benefit of the function and overall organisation. Leverage external world experiences for BG Group's benefit. | ||||||||||||||||||||||
Additional information
To realise the expected benefits from implementing Global Shared Services will take around 3 years.
The first 18 months will be focussed on leading the design and implementation of the project, which will have significant change management and stakeholder management challenges.
It is expected this role will require significant travel.
Experience required
The job holder will have led (ideally) or had significant responsibility for developing and deploying global Shared Business Services Strategies and new delivery models. Ideally, this experience will have been with global organisations (not necessarily oil and gas sector) and will have included:
- Working within SSC structures across different dimensions (service provider, serviced customer, captive, outsourced) - Developing strategies to initiate and implement outsourcing of processes and third party relationships - Experience of CRM (Client Relationship Management) delivery - Working with outsourced service providers: from selection through to relationship management and sustained continuous improvement. Experience of managing major contracts - Knowledge of wide breadth of business processes and ideally ownership of key processes spanning traditional functional areas (e.g. finance, human resources, supply chain, etc) - Capability building and implementation of continuous improvement methodologies - Extensive relevant experience in realising benefits from functional business process transformation - Led or supported in a significant role a major change management program. The ideal candidate will have led transformations and transitions to global shared services models.
Required attributes
As the job holder is unlikely to posses all of the functional expertise required for every service, leadership skills, in-depth subject matter expertise and a profound understanding of what it takes to manage a service-oriented organisation are the keys to success.
Strong, credible leader who is able to lead change effectively. A visionary with the drive and resilience to deliver successful implementation of the global shared services concept.Ability to influence at all levels in order to successfully sell the opportunity of the GSS program to multiple stakeholders. Be viewed as a credible and sincere source of Global Business Services thought leadership and expertise. Open, pragmatic and flexible approach coupled with the willingness to make tough decisions for overall business benefit. First class collaborator whose energy and communications skills make this person a persuasive negotiator and relationship builder. The ideal candidate has the ability to work effectively in a multi-functional environment and the ability to handle ambiguity.
BG Group values diversity and is committed to equal opportunities; applications are welcome from all suitably qualified candidates.
Please note that after the closing date you will no longer be able to apply for the vacancy. The specific time of closing is midnight UK time on the date displayed. BG Group also reserves the right to close vacancies before the advertised closing date without prior notice.
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