CUSTOMER SUPPORT EXECUTIVE

JOB CODE

:

RSL005

LOCATION

:

MUMBAI-INDIA

POSITION

:

CUSTOMER SUPPORT EXECUTIVE

JOB DESCRIPTION

:

	Take ownership of all standard and premium rated MO related duties and administration, as well as all escalated coverage, connectivity and routing queries
	Supplier / gateway communications.
	Training of staff in MO tools and processes when required.
	Gateway communication: reporting failures and any errors, such as character encoding, non-delivery, delays or feature support to suppliers.
	Respond to queries regarding all connectivity issues such as gateways, routing, pricing, profiles, features, and delivery queries from internal staff.
	Making changes on router to gateways, such as adding new destinations, disabling faulty routes, updating feature support, pricing changes, etc.
	Gateway monitoring to ensure gateway uptime is maintained.
	Complete monthly feedback reports for management

CORE COMPETENCIES:

:

	Good interpersonal and communication skills and able to communicate clearly. Ability to write clearly and concisely.
	Identify and effectively respond to the diverse needs of customers.
	Able to work reliably and responsibly with colleagues and manager to achieve all goals. Patterns.
	Must be comfortable in Microsoft Windows environment with good working knowledge of the Internet, email (MS Outlook), MS Word, MS Excel and general computer concepts.
	Broad knowledge of the Java Platform with specialization in the creation of multitiered applications.
	Experience with Eclipse or another Java IDE.
	Experience in .NET technology

EXPERIENCE AND EDUCATION:

	Experience in an IT and/or telecoms related position would be advantageous,such as technical helpdesk.
	An IT or telecoms related certificate, diploma or degree would be advantageous.

E-MAIL :

:

jobs@routesms.com