Qualifications and Education:
Either a Degree in Customer Relationship Management and 5 years related airline experience
Or
High school diploma and 7 years airline frontline customer service experience in the airline industry
Knowledge:
· Good knowledge of all Microsoft Office applications
· A good working knowledge of Customer Relations principles
· Airline product and procedural knowledge mandatory
· Additional language in French or Arabic
· Must possess excellent written and verbal communication skills in English
· Basic understanding of ticketing and airline fare rules
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