British Airways Fleet Cabin Crew Jobs

Ref

UKLHR1799

Region

UK - Heathrow

Location

London - Heathrow, London - Heathrow - Waterside

Category

Flying Opportunities

Job Description

Applications for 2013 intake  **NOW OPEN**

 

This is a fantastic opportunity to join our Mixed Fleet where you have the chance to excel and be recognised for your individual contribution as Cabin Crew.

 

If you aspire to be the very best, you’re customer focused and work well as part of a team, then this could be the opportunity you’ve been looking for. You’ll build on your previous customer service experience and be encouraged to accept responsibility for the delivery of excellent customer service on-board. You’ll have the opportunity to develop new skills, take control of your career path and be recognised and rewarded for the outstanding performance you demonstrate.

 

More details on all of the Mixed Fleet roles can be found on ba.com/beoutstanding. Reward package: circa £12,000 plus elapsed hourly rate pay plus quarterly bonus (performance targets achieved). Potential to increase by £1000 after 12 months (performance related) and by another £1000 after 24 months (performance related). Annual leave starting at 30 days per year rising to 34 days per year.

Principal Accountabilities

• To ensure operational safety, security and health and safety responsibilities are performed to the highest standard and are compliant with EU-Ops, British Airways requirements and all other relevant legislation
• Maintain compliance at all times with SEP/Recency
• To deliver world-class customer service style and standards reporting to the Senior Cabin Crew Member on the day
• To act as a British Airways Ambassador to crew, colleagues and customers
• To ensure compliance with all corporate policies, (including uniform and punctuality), local processes, procedures and relevant legislation, including Dignity at Work
• To work independently, proactively offering support to colleagues
• To build effective working relationships with crew colleagues and service partners to work as one team
• To deliver the crew objectives set by the business and a personal development plan, developing self-awareness through 360 feedback

The Individual

Essential Capabilities

• Always focused on safety
• Passionate about customers and service
• Confident in dealing with premium customers
• Strong team player, able to communicate clearly and build relationships with colleagues, customers and service providers
• Effective and confident in prompt decision-making
• Able to remain calm and diffuse challenging situations and resilient under pressure
• Demonstrates pride and knowledge of the British Airways Brand and understanding of the business objectives and issues
• Champions dignity at work and diversity

Essential Qualifications

• To be aged 18 or over at the time of application
• To be the required height, 5'2 - 6'1 with weight in proportion, and meet the minimum reach requirement
• To be medically fit to meet regulatory and role requirements
• To have English and Maths to GCSE level or equivalent
• To have proven customer service experience
• To have a valid passport (with minimum of 12 months before expiry date) allowing unrestricted worldwide travel with the unrestricted right to live and work in the UK
• To be prepared to undergo a Criminal Record Check for all countries of residence for six months or more in the previous five years
• To be able to provide 5 years of continuous references (educational/employment)
• To wear the British Airways uniform to the required standard and be able to conceal any tattoos or body piercings in line with the British Airways uniform standards
• To be prepared to remove any headwear in the event of an emergency
• Strong experience of working within a customer service environment

Expertise

• Knowledge of safety procedures, service style and standards needed to ensure delivery of world-class customer service.

Your Application
To apply, you will need to successfully complete a series of multiple choice questions which may take approximately 30 minutes. These questions form part of the selection process and your responses will be assessed.

 

The subsequent stage will consist of the following questions:  

• Please describe what attracts you to joining British Airways Mixed Fleet as a member of our cabin crew and what skills and qualities you will bring to the role. (Max 250 words)
• Provide a recent example of working in a busy and challenging customer service role where you were unable to meet a customer’s expectations. Please be explicit about the situation, how you assisted the customer and what the outcome was. (Max 250 words)

Apply now