IT - Web site support and deployment-Technical Support Analyst

Country UAE City Abu Dhabi Department Information Technology Closing date 7 May 2013

Job Purpose The purpose of the Tech Support Analyst is to analyse and respond to critical incidents on the web-site and perform operational IT activities, e.g. monitoring and running scheduled tasks. Responsibilities Responsible for analysing and responding to critical incidents raised against the web-site Responsible for performing operational IT activities that ensures the web-site continues to function. These include logging maintenance, monitoring and running scheduled tasks  Responsible for maintaining the incident tickets in the corporate incident tracking tool. This includes regular updates to the incident tickets in compliance with the SLAs Responsible for management and maintenance of the repository of documents used to support and operate the web-site including a regular review and update cycle Accountable for supporting the current process and optimising the support process, using automated tools where possible Accountable for maintaining an understanding of the functional and non-functional requirements of the web-site to ensure that they understand how the web-site is expected to operate Responsible for escalating risks and issues (technical or otherwise) relating to the web-site that may affect operations Accountable for working with other analysts and suppliers to resolve issues outside of their responsibility and skillset Requirements Qualification & Education: University degree in Computer Science, or related technical discipline EpiServer CMS Certified Developer Microsoft Certified Solutions Developer for Web applications is desirable Understanding of IT systems development/implementation approaches Experience 2 to 5 years of experience in developing enterprise web and business-critical applications. Proven ability to adapt to working overseas in a multi-cultural environment Proven ability to work as part of a team with ability to work closely with business teams Training & Knowledge: ITIL Service Designs Airline/travel domain knowledge is desirable Good knowledge of current and up and coming technologies, IT products in web/airline/travel/corporate Finance/HR space

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