IT - Web site support and deployment Team Lead

Country UAE City Abu Dhabi Department Information Technology Closing date 7 May 2013

Job Purpose The purpose of the Web-site support and deployment Team Lead is to manage teams that respond to critical and non-critical incidents raised on the web-site The purpose of the Web-site support and deployment Team Lead is to manage teams that perform operational IT activities, e.g. monitoring and running scheduled tasks The team lead must ensure that all team activities comply with Etihad processes and governance Responsibilities Accountable for the actions and results of the teams that respond to critical and non-critical incidents raised on the web-site Accountable for managing all phases of the response to incidents raised against the web-site. These include: Incident understanding/requirements capture Resolution design Development Testing Deployment Accountable for all documentation related to the IT Application being accurately maintained Accountable for ensuring that the teams work in compliance with an agreed, documented and repeatable approach Accountable for the actions and results of the team that perform operational IT activities, E.g. monitoring and running scheduled tasks.Responsible for ensuring that the response to incidents complies with Etihad governance, e.g. ensuring that Change Advisory Board approval is received before a deployment is made Accountable for communicating incident resolution progress and issues with the Head of Project Delivery Accountable for engaging with the Business Relationship Manager to put in place and provide appropriate communication to stakeholders in the IT Application Requirements Qualification & Education: University degree in Computer Science, or related technical discipline Understanding of IT systems development/implementation approaches ITIL Foundation, Practitioner certification (Release and Control, Support and Restore, Agree and Define). ITIL Service Manager Certification is desirable Experience 5 to 10 years of experience in developing enterprise web and business-critical applications. Proven ability to adapt to working overseas in a multi-cultural environment Proven ability to work as part of a team with ability to work closely with business teams Training & Knowledge: ITIL Service Designs Software development lifecycles Airline/travel domain knowledge is desirable Good knowledge of current and up and coming technologies, IT products in web/airline/travel/corporate Finance/HR space Additional Website Text The Position may be based in Abu Dhabi or Manchester.

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