Guest Services Agent - Minsk

Country BELARUS City Minsk Department Airport Operations Closing date 6 May 2013

Job Purpose You will be responsible to support the delivery an excellent airport guest experience which is aligned with the Etihad Airways corporate values Responsibilities You will responsible to:  Constant liaison with and handling of Check-in, Transfer Desk and other related areas for the smooth acceptance of passengers, Liaises with check-in, transfer desk and support Airport Services Supervisors in all areas. Escort and direct Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk,Premium Lounges, Boarding Gates etc. Coordinates handling of Company Materials/OCS and Records and assists Duty Officer to handle company material and records. Liaison with G.H.A. for a quick processing of hotel and transfer passengers. handling. Assist Passengers in regard to Entry Requirements, Visas, Residence Permits. Ensure passengers are assisted smoothly through airport facilities. Requirements You should be minimum high school, preferably with 1 year with airline experience in customer services.  You are required to have the following: Good communication skills in English and other international languages as an advantage Knowledge of Computer Skills.

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