Airport Operations Officer- Shanghai

Job Purpose	Successful candidate will supervise the operation delivering an optimum guest experience at all ‘touch points’. Acts as a senior point of liaison for third party customer service staff ensuring that Etihad Airways ground handling requirements and customer service standards are met at all times.
Responsibilities	Your responsibilities shall include but not limited to: Supervise and control flight-handling activities such as flight editing, check-in, transfers, boarding etc, in order to ensure an optimum standard of guest service, ensuring that all ground services business is delivered in accordance with the Etihad values. Act as point of liaison for 3rd party check-in staff ensuring that resources provided are aligned with the SLA. Conduct SLA audits on the landside operation and feed back the findings to the Airport Manager and GHA staff. Ensure the Performance Management of junior team members is carried out in accordance with the Etihad Airways values. Ensure that opportunities to optimize excess baggage revenues are identified and delivered.
Requirements	You should be Minimum secondary education, preferably diploma level, ideally with 3-5 years customer service experience You are required to have the following: Fluency in Chinese and English is mandatory Supervisory experience of at least 1 year would be an advantage. Minimum of 1 year airline experience is preferred. Strong written and verbal English language Computer literate

Header