Helpdesk Services Manager

Helpdesk Services Manager

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Job no: 492668
Work type: Full Time
Location: Philippines

• In-house global IT helpdesk
• Multinational engineering design firm
• Flexible and friendly working environment
• Competitive salary package

Who We Are

SMEC is a professional services firm with a global footprint that provides high quality consultancy services on major infrastructure projects. We are ranked among the world's top infrastructure design firms and we have received multiple industry awards from international and Australian bodies, governments and private sector organisations.

The SMEC Profile:

• It is our culture to celebrate diversity and we have an established network of 70 offices around the world and over 5,000 employees
• We are a private company, wholly owned by our people
• We offer our employees opportunities to work alongside great people on interesting projects.

What we are looking for

This is an exciting opportunity for a talented Helpdesk Services Manager to manage our in-house global IT service desk in Manila. This is a key leadership role, having responsibility for the operational management and strategic direction of the team whilst ensuring the highest levels of customer service are delivered. Ideally you will be a natural leader who is driven and motivated to succeed.

You should possess excellent service management, communication and people skills and the ability to create an effective culture in the support team which balances professional excellence with customer service values. Previous experience working in an IT in-house ERP support role would also be advantageous.

In return, SMEC offers you the benefits that come from working in a global multidisciplinary consultancy in an environment where your fresh ideas and enthusiasm will be welcomed and rewarded.

Suitable applicants will have/be:

• A Bachelor's/College Degree in a related field
• 5 or more years of related technical/managerial experience in a helpdesk environment
• Excellent communication and interpersonal skills
• ERP support/helpdesk experience is preferred

How to apply

For a confidential discussion regarding this opportunity, please contact Megan Strid on +63 2 584 2678.

To apply click on the "Apply Now" link below and follow the prompts.

SMEC is an equal opportunity employer. Diversity is a source of strength for our people, our clients, our partners and our communities.

Advertised: 09 Mar 2014 North Asia Standard Time
Applications close: 13 Apr 2014 North Asia Standard Time