Supporter Relations Officer

Supporter Development Team

Salary: Starting from £25,072

Location: Vauxhall, London

WaterAid's mission is to overcome poverty by enabling the world's poorest people to gain access to safe water, sanitation and hygiene education. With a growing number of supporters and campaigners in the UK, it is essential that everyone who engages with WaterAid receives the highest possible standards of supporter care.

As part of the Supporter Services team at WaterAid, Supporter Relations plays an important role in supporting our fundraising and campaigns teams to maximize supporter engagement and fundraising, in order to meet our ambitious targets.

As Supporter Relations Officer you will act as a second line support for the Supporter Relations Manager, taking responsibility for the team's day-to-day delivery of sector-beating supporter experiences. You will be committed to the ongoing improvement of the way we work, both in relation to internal processes and support offered to other teams. With knowledge of Direct Debit regulations and Gift Aid, you will act as point of contact for fundraisers on issues of compliance and promote good practice within the organisation.

To apply, please download and complete the Supporter Relations Officer June 2011 Recruitment Pack ( Word 854KB) and Equal Opportunities Form ( Word 215KB) and email to jobs@wateraid.org.

For more information, please email jobs@wateraid.org.

Please note, in order to apply for this role you must be able to demonstrate your eligibility to work in the UK.

Closing date: 19 June 2011
1st Interviews: 27 28 June 2011
Second Interviews: TBC