Airport Operations Officer

Country AUSTRALIA City Brisbane Department Airport Operations Closing date 15 December 2012

Job Description Etihad Airways is offering a new and exciting opportunity for an experienced Airport Operations Officer who is passionate about delivering customer service to join the Airport Operations team at the Brisbane International Airport.   As an Airport Operations Officer you will be responsible for the supervision of all flight-handling activities by acting as the senior point of liaison for third party customer service staff and ensuring the delivery of Etihad Airways ground handling requirements and the ultimate guest experience. Requirements Operates within a regulated environment with the necessity to make quick decisions; additional working hours may be required in the event of delays, diversions or disruption. Such circumstances may also lead to the incumbent being contacted outside of ‘normal’ working hours.   This role will be required to work rotating shift patterns which may include week days, weekends, early and late shifts. Responsibilities In this role you will be accountable for: The supervision and control of flight-handling activities such as flight editing, guest check-in, transfer and boarding and acting as the point of liaison for third party check-in staff; Delivering an optimum standard of guest service by ensuring that all ground services business is delivered in accordance with Etihad Airways values; Ensuring that opportunities to optimise excess baggage revenues are identified and delivered; Contributing to the performance management of junior team members in accordance with the Etihad Airways values. The Individual To be successful in this position you will need to possess: Experience in customer service, preferably in similar role in Airline Airport Operations Minimum secondary education Supervisory experience of at least 1 year Analytical and strong problem solving skills Strong and professional work ethic

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