Job Description | The
successful candidate will be responsible to optimise all reservation
activities, leading to potential sales outcomes, whilst complying with
all Etihad policies and procedures and high standards of customer
service delivery to exceed guest expectations.
|
Requirements | Your responsibilities shall include but not limited to:
-
Efficiently
handle guests and their queries, achieve personal targets and
contribute to the overall team revenue, yield and volume targets.
-
Comply with all Etihad reservation policies and procedures and standards of guest service
-
Attend to guest problems, escalating to higher levels as required.
-
Keep self up to date on product, service, policies and procedures.
-
Ensure all monies accounted for and TSR tallies
-
Correctly log, stock, and store all ticket stocks and properly stock and display all materials.
-
In
a state of flight disruption, liaise with all involved (guests and
colleagues alike) in a positive manner and maintain revenue and guest
satisfaction requirements.
- Handle queues, passenger issues and ticket re-issues in a timely manner
|
Responsibilities | High
school graduate with two years airline or travel agency experience in a
reservations and ticketing role. With standard process travel may be
required for training and support ground operations team.
Training & Knowledge:
-
Leading reservation systems - Undertaken training in systems and airline advanced passenger tariff and pricing
-
Recognized IATA or knowledge in rules and regulation of airline restrictions
-
Coaching skills
-
Good written and oral English language skills
-
Ability to work under pressure and to short lead times
-
Able to work on own initiative
- Good PC skills include Word, Excel, PowerPoint, Internet and Numerate
|
|
|
|
|
|
Post a Comment