Guest Service Agent - German Speaker

Job Purpose	You will be responsible to support the delivery of an excellent airport guest experience which is aligned with the Etihad Airways corporate values.
Responsibilities	Your responsibilities shall include but not limited to: Controls as directed, flight-handling activities such as flight editing, check-in, transfers, boarding etc, in order to ensure a high service standard. Acts as point of liaison for 3rd party check-in staff, monitoring third party activities to ensure that services are delivered in accordance with Etihad Airways values and requirements. Plays an active role during delays and disruption whilst ensuring that our guests are cared for in the most appropriate manner. Provides meet and greet, escort and queue combing duties as required. Takes an active role in emergency response and business continuity activations and exercises. Ensures that opportunities to optimize excess baggage revenues are identified and delivered. Meets and greets guests, paying special attention to those with special needs. Other ad hoc duties as detailed by the business as and when required
Requirements	Minimum secondary education with 1-3 years customer service experience; airline experience is an advantage. Strong written and verbal English language and fluent in German Computer literate

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