IT Helpdesk Technician

Room to Read seeks to transform the lives of millions of children in developing countries by focusing on literacy and gender equality in education. Working in collaboration with local communities, partner organizations and governments, we develop literacy skills and a habit of reading among primary school children, and support girls to complete secondary school with the relevant life skills to succeed in school and beyond.

We are non-governmental, non-religious and work with many local NGOs and community based organizations to implement our programs. We currently work in Bangladesh, Cambodia, India, Laos, Nepal, South Africa, Sri Lanka, Tanzania, Vietnam, and Zambia – countries with a desperate lack of resources to educate their children. Since our inception, Room to Read’s worldwide team has impacted over 7 million children by constructing more than 1,600 schools, establishing over 15,000 libraries, publishing 800 new children’s book titles in 11 local languages, and rewarding over 20,000 girls with long-term, holistic scholarships.

Room to Read has an annual budget of approximately US$43.7 million and our global staff numbers over 500. Our global headquarters is located in San Francisco, and we have smaller fundraising offices in Delhi, New York, Hong Kong, London, Mumbai, Sydney, and Tokyo. We have an Asia Regional Office located in New Delhi and program offices in Colombo, Dar es Salaam, Dhaka, Hanoi, Ho Chi Minh City, Kathmandu, Lusaka, New Delhi, Pretoria, Phnom Penh, and Vientiane. 

Position Overview:

The IT Helpdesk role is to provide answers to computer users’ problems, supply training and feedback to those users to lessen the occurrence of future problems, troubleshoot difficult or unusual situations, and suggest workflow improvements to management. A good understanding of PC hardware, operating systems, networking and applications is necessary. This is a part-time (20-30 hours/week), temporary position. We are looking for someone who is able to commit to a minimum of one month, with the potential to extend the engagement.

Duties & Responsibilities:

• Provide first line helpdesk support to internal users, assisting them with hardware and software problems via phone, email, help desk tickets or desk-side visit
• Develop & document tools/procedures
• Set up & move systems as necessary
• Analyze issues & create solutions for HW & SW problems
• Support and training for popular office productivity programs
• Develop “best practice” documents for end users
• Keep current with the latest technologies

Qualifications:

Required:

• Strong technical knowledge of PC operating systems, including Windows XP Pro and Windows 7
• Ability to troubleshoot hardware and software issues
• Strong technical knowledge of current networking hardware, protocols, and standards
• Ability to communicate technical concepts to technical and non-technical audiences
• Strong analytical and problem-solving skills
• Demonstrated aptitude for learning new technologies
• Excellent interpersonal skills
• Prior success working closely and building relationships with diverse groups of people
• Effectiveness in working or volunteering in a non-profit organization that is focused on maintaining high quality work and low overhead
• Excellent verbal and written communication skills in English
• Ability to juggle multiple priorities simultaneously and take initiative
• Legally eligible to work in the United States; no sponsorship provided
• Ability to lift 50 pounds

Preferred:

• Bachelors Degree in related field or related experience
• Experience with Microsoft Active Directory
• Understanding of DNS
• Experience with Symantec Ghost or similar technology

To be successful as a member of the Room to Read team, you will also:

• Have a passion for our mission and a strong desire to impact an up-and-coming non-profit organization
• Be an innovative and creative thinker; you’re not afraid to try something new and inspire others to do so
• Have a very high level of personal and professional integrity and trustworthiness
• Have a strong work ethic and require minimal direction
• Work well independently as well as part of a team
• Thrive in a fast-paced and fun environment

Compensation:

The hourly rate for the position is $20/hr. This position offers a unique opportunity to gain nonprofit experience and be part of an innovative, meaningful, fun, and rapidly growing organization that is changing the world through education.

Application Procedure:

Please send a cover letter and resume by e-mail, with “Temporary IT Helpdesk Technician” in the subject line, (no letters, calls, faxes, or drop-ins) to hiring@roomtoread.org. While we will carefully consider each application, due to the high volume of applications, we regret that we can only personally respond to candidates who we’d like to advance in the interview process. Applications accepted until the position is filled.

Room to Read is an equal opportunity employer committed to identifying and developing
the skills and leadership of people from diverse backgrounds.