Senior Project Manager, Global Operations

Fundacja TechSoup

Warsaw, Poland

Who We Are:

Fundacja TechSoup was established by TechSoup Global in 2009 as an independent Polish foundation with Public Benefit Status, with the focus of supporting the development of civil society in Poland, Europe and across the world.

Fundacja TechSoup focuses on supporting the growth and stability of social benefit organizations through the intelligent use of information and communication technologies. Presently, FTS is supporting 35 social benefit organizations in Europe, Middle East, Asia, the Americas and Africa. For more information about Fundacja TechSoup, please visit http://fundacjatechsoup.pl.

Fundacja TechSoup is part of TechSoup Global, a 501 (c)(3) nonprofit, which was founded in 1987 in California, United States of America on the belief that technology is a powerful enabler for social change. Since that day, we've assembled a worldwide network of individuals and organizations that share this conviction. This network includes foundations and corporations, governments and NGOs, social entrepreneurs and volunteers. Together, these unlikely allies have developed sustainable, community‐driven technology solutions to meet today's most urgent social challenges. For more information about TechSoup Global, please visit www.techsoupglobal.org.

Owing to the success and expansion of the program, it is necessary to recruit an additional member of our team to support the ongoing regional and global activities.

Location: Warsaw, Poland
Contract type: Full Time 
Reference number: SPMGO/2014

Position Summary:

This position reports to the Director, Global Operations of Fundacja TechSoup but with many interactions with other senior TechSoup Global staff in Europe and Globally making this position truly exciting. The position requires management responsibilities with reporting Global Operations staff.

The successful candidate will work 100% on projects related with TechSoup Global technology programmes including the donations/NGO validations programs adopting it to the local business practices, law and cultural imperatives. In the process, we’re building a global network of partners all focused on empowering NGOs through the effective use of ICT technology.

This role will involve working closely with our existing support team, based in Poland and the USA and our network of partners. The focus will be equally split between undertaking the daily project management and operations of our technology programs and also supporting our existing global partner network. Successful candidates depending on aptitude and bandwidth will be given the opportunity quantify and extend our existing support processes and coverage to partners.

This will be a good opportunity for a quick learner, who has a flexible working style and works well in a high pressure but rewarding environment.

Major Duties and Responsibilities:

Tasks of Senior Project Manager, Global Operations will be split into project management, support activities as well as training and development activities as described below:

Project Management Responsibilities:

• Maintenance of e-commerce donation/NGO validation platforms (including Customer Relationship Management and Content Management systems) and other platforms providing services. This activity requires project management of the group of tech support personnel in fixing and adding new platform functions and features;
• Project managing roll outs of existing and new programs to current and new countries;
• Managing existing and new professional services contracts with the vendors providing services to TechSoup Global platforms;
• Being responsible for prioritizing and milestone setting and realization of operational workstreams for internal programmes and projects;
• Being point of contact for operational aspects for internal project and grant managers.

Managing Support:

Managing Global Operations team providing first line support for TechSoup partners. This involves:

• Being escalation point for TechSoup partners;
• Communicate to partners major program/policy introductions and changes;
• Proactive outreach to partners when needed;
• Prioritize tasks and supervise the staff performing reviews, and analyzing and responding to (and escalating internally if required) queries from our existing partners around the world;
• Providing and managing appropriate internal communications and escalations to stakeholders on progress of activities including but not limited to Global operations director;
• Supervision of the operations staff would cover, but is not limited to, such topics as:
  • Donor eligibility criteria;
  • Programme guidelines;
  • Status of registrations and orders;
  • Introduction of new programs, donors, countries;
  • Technical issues with the platform.

Training and Process Definition:

• Lead and own the activity for helping to define and evolve the global/regional support processes;
• Coordinate training both internal and external around support process and applications;
• Donor partner management to implement new donor programs;
• Regional support process to the network.

Qualifications:

Education:

• Bachelor’s degree in business, IT or related field required - strong academic background;
• Master’s degree or Post graduate studies in Project Management /IT will be an asset;
• Project Management qualifications.

Experience:

• 5+ years’ management experience;
• Practical experience in the field of project management;
• Professional experience working internationally. Non-profit sector experience is a plus;
• Website editing experience using a content management system preferred;
• Demonstrated enthusiasm for emerging technology preferred;.
• Marketing experience is a bonus

Knowledge:

• Understanding of the technology needs of nonprofits and the challenges in implementing technology solutions that they face preferred;
• Knowledge of Business IT environment;
• Knowledge of social media tools preferred;
• Knowledge of Project Management;
• Excellent written and spoken knowledge of English, other languages will be an asset.

Skills:

• Strong communication skills;
• Strong analytical and problem solving skills;
• Strong PC skills;
• Working in Project environment and strong quantity and timely delivery skills;
• Capable of process definition and implementation;
• Exhibit professionalism and flexibility in the midst of fast-paced, deadline-driven environment required;
• Critical thinking and creative ideas required;
• Well organized and detail oriented;
• Taking initiative and multi task effectively;
• Recognizable emotional intelligence skills;
• Attuned to multi-cultural environments and skilled at engaging diverse stakeholders;
• Ability to work effectively and with sensitivity across barriers such as language, culture and distance.

Abilities:

• Proven ability to effectively understand and communicate complex information with global audience in culturally sensitive manner, both written and verbal;
• Ability to identify and implementing process improvements required;
• Enthusiasm for meeting at talking with a wide variety of people from diverse backgrounds about technology issues required;
• Diplomacy and teamwork;
• Possesses a positive attitude, flexibility, sense of humor, and big-picture perspective;
• Possesses a passion for TSG’s mission;
• Interest in, and comfort with technology as a communications vehicle;
• Works very well in a highly collaborative and dynamic environment.

We offer:

• Possibility to develop in the international environment and to make a difference;
• Opportunity to work with enthusiastic team dedicated to fostering social change.

APPLY HERE by 10th April 2014: 

To apply for the position please click here.

When applying please enclose the below statement:

"I hereby express my consent to process my personal data included in my job offer by Fundacja TechSoup or any other entity of the TechSoup Global group for recruitment purposes and once the recruitment process is closed, I agree that with its registered seat in Warsaw, 00-540 Warsaw, Al. Ujazdowskie 37/3 or any other entity of TechSoup Global group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the TechSoup Global group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."

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