Global HR Operations Manager

I. TechnoServe Background

TechnoServe is an international, non-profit economic development organization founded in 1968 out of a conviction that a vibrant private sector is an essential foundation for economic growth and poverty reduction.  TechnoServe undertakes targeted, catalytic technical assistance and other programming to increase the competitiveness of entrepreneurs, businesses and industries that in-turn provide sustainable employment, inclusion of the poor and increased incomes.  TechnoServe operates in 25 developing countries with over 1000 employees.  A substantial portion of our work is in agriculture, enhancing farm productivity and commodity quality and addressing gaps in processing and other agribusiness capacities.  Our programs increase smallholder access to new technologies, aggregation and storage mechanisms, markets, critical information and finance.  TechnoServe also undertakes structured programs to identify and support high potential entrepreneurs in various sectors through leadership mentoring networks, formalization support, access to capital and development of sustainable business services such as accounting, finance, marketing and human resource management. 

II. Position Description

We are seeking a proactive and self-directed professional to join our Human Resources Department. The successful candidate must be able to work effectively in a very fast-paced environment with multiple competing priorities in a global and dynamic international NGO. This individual must have strong employee relations subject matter knowledge, the ability to diagnose complex employment and organizational matters, and develop and implement sound, balanced and thorough solutions. Working in this non-profit NGO organization you will be an operational HR manager who is hands on and enjoys contributing to HR strategy through projects and team work. You will be required to assist in implementing human resources programs by providing human resources services including employment offers, compensation, HR transactions, policy and procedures and HR project work. The successful candidate must be able to work effectively in a very fast-paced environment with multiple competing priorities in a global and dynamic business culture.

Responsibilities

• Partner with LAC, Africa and India region management team to provide guidance, support and policy development relating to HR management.
• Strategize with LAC, Africa, India managers and collaborate with HR team members (both US and in-country) to analyze and design HR initiatives to meet specific business objectives.
• Assist in the development, implementation and measurement of strategic short and long-term goals aligned with the corporate or departmental objectives.
• Investigate complaints and reports of ethics and policy violations.
• Provide support to employees and managers on Human Resources issues, including answering questions, researching and resolving issues, and processing related paperwork
• Resolve employee relations issues and ensure proper and complete documentation for employee complaints, conflict resolution /mediation, investigations, and legal and compliance related responses
• Drafts employment offers, reviews employment practices and procedures for effectiveness and compliance; may provide input and recommendations for process, or policy changes.
• Able to proactively identify problems and build effective solutions.

III. Required Skills and Experience

• Bachelor’s degree in Business, Human Resources Management, or related field. Graduate degree in related field a plus.
• SPHR, PHR, or GPHR certification preferred.
• Minimum 4-7 years of Human Resources experience in positions of increasing responsibility.
• Fluent Spanish is required
• Must have strong influencing skills, and excellent written and verbal communication skills.
• Experience delivering effective presentations and training material to a variety of audiences.
• Must have a thorough knowledge of US employment law, regulations, and HR best practices and be able to research and learn employment law for various countries where we operation.
• Strong creative problem solving skills with the ability to develop and implement practical solutions
• Ability to deal with ambiguity and work collaboratively in a team environment
• Experience conducting and managing corporate investigations of complex/sensitive workplace complaints related to EEO-related or sexual harassment allegations.

 

IV. Essential Physical Requirements

• The incumbent is expected to sit and work at a computer for long hours. 
• Must be capable of talking on the phone or Skype frequently throughout the day. 
• Must occasionally lift a box of paper or other items which weigh approximately 20 lbs.
• or be capable of lifting their luggage when traveling. 
• Other requirements include climbing stairs, walking, bending over, pulling luggage and occasionally driving. 

Approval: VP, Human Resources

Application Instructions:

Qualified and interested applicants should submit a Word formatted resume and cover letter with salary history to; hrjobs@tns.org. Please identify the position for which you are applying in the subject line.

Only applicants meeting minimum qualifications and authorized to work in the US (if applicable) for the position will be considered. No phone calls please.

TechnoServe is an Equal Opportunity Employer. Women are encouraged to apply.