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Priority Bankig Relationship Manager Standard Chartered Bank - Tanzania

The Relationship Manager is primarily responsible for servicing and managing customer relationships under the Priority Banking program by engaging them, uncovering their needs and providing them with the appropriate products, services and solutions from the entire range of the Consumer Banking suite. 

The Relationship Manager is responsible to drive profitable revenue and volume growth from their portfolio with a focus on new acquisition, deepening of existing customer relationships and cross sell thereby improving market and customer share of wallet with the Bank 

Key Roles & Responsibilities 

Relationship management
Manage and anticipate client requirements with a focus towards managing the existing base as well as increase cross product holding per client.
Build, understand and sustain relationships with the client’s circle of influence (e.g. a parent, mentor, advisor or other family member)
Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance. 
Serve as a problem-solver for the client, helping them identify investment criteria, recognise and handle concerns that arise as consultation moves closer to decision. 
Provide ongoing portfolio supervision, with a continuous focus towards helping the client adapt to changes in personal circumstances and the financial environment.
Retain existing high value clients by growth of wallet with the bank through relationship management activities. 
Resolve client queries without further escalation.
Effectively convert service recovery to sales opportunities and sustained client loyalty. 

Customer / Business acquisition
Drive portfolio growth through existing to bank (ETB) and increased product per customer (PPC) ratio.
Based on client profile, map client potential and work towards up streaming to Private Banking segment. 
Drive portfolio growth through acquisition of New to Bank (NTB)Ksegment qualifying customer relationships.

Customer Needs Analysis & Consultation
Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
Gather competitive intelligence to determine what competitors are offering clients, product positioning and service offerings.
Continuously track market trends and ensure up to date knowledge of market offerings to be able to provide advice on potential financial planning solutions based on client needs. 
Carry out suitability assessment of clients 
Identify & partner with product specialists to provide expert advice across a wide range of financial matters such as retirement planning, estate planning, asset allocation, forex rates etc.

Risk management & control
Ensure meeting clients requirements while ensuring compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff.
Read, understand and comply with all provisions of the Group Code of Conduct.
Sound knowledge of all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable.
Awareness of all the policies and procedures issued in relation to money laundering prevention.
Ensure KYC compliance for all new to bank and existing customers.
Ensure zero operational loss and effective complaint management.
Effective reject management.
Report any suspicious transaction immediately to the BMLPO 
Ensure strict compliance and responsible for achieving and maintaining satisfactory audit rates 

Qualifications & Skills 

experience in relevant relationship management experience or related relevant experience 
Candidate is expected to possess extensive customer contacts that qualifies for the Priority Banking Segment
Possess diverse investment and market views to offer a concise and consolidated view of events so as to give the appropriate recommendation and guidance to clients. 
Make effective business decisions independently, based on sound financial and business principles.
Competent in collaborating with product specialists to recommend product suite offerings for clients.
Effective understanding of client requirements and manage it without escalation.
Strong interpersonal and communication skills with ability to deal with people of all levels
A team player with good initiatives & assertiveness
•A self motivator who is keen on upgrading & improving personal knowledge & skills to meet evolving job requirements 

How To Apply 

Everything that matters to you in your career and in life, matters to us. Join us as a Relationship Manager and we’ll support you to get where you want to go, and to be more of the person you aspire to be.

You can search and view current opportunities across our organisation and apply immediately by registering or logging in to our careers website www.standardchartered.com/bemore. To help speed up your application, please note the following:

- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role 

- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information) 
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.