GM, Priority Banking. Standard Chartered Bank - Tanzania

Responsible for formulation and driving execution of strategic agenda for Priority Banking, maximizing growth, market share & profitability for the segment. Role entails taking ownership and providing leadership towards delivery of 
 Segment Contribution
 Distinctive Customer Value Proposition (CVP)
 Deepening of Customer Relationship
 Sales and Service Architecture
 RM Capabilities & Capacity 
 Execution of Segment Sales for Hubs 

Key Roles & Responsibilities 

Business Performance
Provide leadership in the overall strategy, growth and profitability of Priority Banking

Segment Development & Value Proposition
Responsible for market leading value proposition, branding and communication
Initiate and collaborate with channels, product and functional teams to identify and develop product solutions and bundles to meet the needs of the Priority Banking segment 
Lead in the formulation of sub-segment strategy and propositions

Relationship Management Standards and Performance
Establish and manage standard frontline sales and service team management structure, including specialist and RM hub models
Lead in the implementation of a systematic relationship management approach to enhance capability and consistency in the sales management discipline
Drive the implementation of uniform frontline empowerment matrix and supporting tools
Responsible for RM capacity and productivity management 
Implementation of RMs competency profiles, recruitment, training & development curriculum including certification, empowerment rules, retention strategies, rewards & recognition programs and career paths. 

Customer Segmentation and Portfolio Management
Maximize customer value through segmentation insights and disciplined portfolio management 
Drive cross selling and up streaming by tailoring solutions to deepen client relationships
Collaborate with Product Value Streams to develop product bundles, pricing & promotions to improve cross product holding ratio and portfolio growth
Define and manage customer retention strategies, including reactive retention and proactive retention programs

Customer Service and Franchise Management
Leverage on customer research and competitor benchmarking on customer service and customer loyalty/advocacy metrics including NPS scores and drive initiatives to improve them. 
Collaborate with various product, credit, operations and functional teams to improve customer service delivery through turnaround times, service level agreements and process improvements
Drive the implementation of global service initiatives and standards for the segment
Network and maintain contact with external sources to benchmark innovative developments

Risk Management & Governance
Ensure customer value proposition is implemented in compliance with external & internal regulations & policies i.e. Operational, Credit, Reputational & People Risk
Awareness of all policies and procedures issued in relation to money laundering prevention
Liaison with credit to ensure that credit criteria is robust and balanced for Priority Banking growth

Leadership and People Development
Drive and embed a strong performance culture through an inspiring and rigorous performance management discipline
Develop and build talents within Priority Banking through optimal resourcing, capacity planning, succession planning and engagement 

Qualifications & Skills 

Functional 
Relevant depth of experience in the industry
Academic studies of business administration, economics, preferably MBA, CFP
Several years of successful business practice in client relationship management
Knowledge and understanding of products and services in strategic Asset Allocation, Asset and Liability management, risk management and complex international financial needs
Good understanding of relevant products and services in Premium and Private Banking
Sound understanding of all business guidelines and compliance requirements and issues
Strong people management skills
In-depth understanding of key business driver in dedicated geographical market(s) with sound understanding of legal, political and economic situation/framework
Deep understanding of cultural ethnic and religious market conditions 
Proven personal network into relevant client segments
Outstanding communication and presentation skills

Personal
Endurance, personal perseverance, strong self motivation, entrepreneurial, team player 

How To Apply 

You can search and view current opportunities across our organisation and apply immediately by registering or logging in to our careers website www.standardchartered.com/careers. To help speed up your application, please note the following:

- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role 

- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information) 
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience. 

Diversity & Inclusion 

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.