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Front of House Team Leader

Our Essex centre is looking for a flexible, committed and client focussed individual to supervise our reception, fee room and domestic teams and manage client capacity.
Day-to-day you will:
  • Organise the team’s rota, allocate and supervise day-to-day activities and act as the first point of contact for any HR issues
  • Coach, influence and develop the team to deliver against their job framework and the expectations of the management team and to maintain the highest level of client focused service at all times
  • Manage the capacity elements of centre operations and work as part of the management team to deliver the centre and organisation KPI's
In order to be successful in the role, you will have had experience of managing and leading a team with operational supervisory experience gained within a customer service industry. It is essential that you have experience of working autonomously and can work in a timely and accurate fashion with excellent prioritisation skills.
You will also be an advocate of our mission of children by choice, not chance and be pro-choice on abortion.
In return for your hard work, we can offer you a competitive salary and benefits package.

About Marie Stopes International

Marie Stopes International delivers quality family planning and reproductive healthcare to millions of the world's poorest and most vulnerable women. We want to make sure that women everywhere have a choice when it comes to having children. We have been delivering family planning and sexual healthcare for over thirty years. Because we employ and train local people, we are able to work in some really remote and difficult places, like Afghanistan, Sri Lanka and Sierra Leone. Wherever we work, we make sure the millions of women we see every year get the same high quality services.

Marie Stopes International provides high quality family planning and sexual healthcare to ordinary women in more than 40 countries around the world. We use sound business principles and always work towards making our clinics self-sufficient once we've set them up. We work with governments and other aid agencies to provide training, shape policy and share expertise. For us, it's about making a national impact and transforming the lives of ordinary women around the world