Application Management Lead - System21 Finance
Introduction
The Application Management Lead – System 21 will be responsible for the management of the dedicated process area in an international framework on a day to day basis and all supported environments of A & IS Solutions / Applications to a large community of Sandvik business users within a customer focused environment.
The Role
Some of the main responsibilities include:
- Manage high severity production issues, through to successful resolution, in line with agreed SLAs.
- Create and maintain support documents to enhance competency and efficiency.
- Provide mentoring and guidance to level 2 application support.
- Identifies and monitors trends related to production application issues.
- Responsible for problem management and emergency changes.
- Support the Service Level Agreement process
- Manages smooth and thoroughly transition of new solutions / applications and implementation projects into service operations
Your Profile
The successful candidate will:
- Have extensive professional experience supporting ERP system in a similar position and managing support calls, incident calls, root cause analysis and providing solutions.
- Be experienced in formal change and release management processes.
- Be able to delegate and allocate tasks and work within a team.
- Possess excellent problem solving skills.
- Demonstrate excellent time management skills coupled with the ability to prioritise effectively.
- Be keen to work in a Global and common framework.
- Have solid project management experience.
- Excellent understanding of the key finance business processes for the area of expertise
- Sound ITIL L3 Expert service transition and operations Skills
- Excellent finance application knowledge and support skills in the Infor System21 Aurora ERP system
- Sound business process and application knowledge for surrounding process areas
- Qualified to ITIL L3 Expert or hands on experience working to ITIL process
Deadline: 02 Mar 2014
Job ID: 327383
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