Member Support Coordinator for Coffee, Cocoa, Tea

Do you want to be involved in the international dynamics of sustainability, where ideals and pragmatism meet?

UTZ Certified is a label and a program for sustainable farming worldwide. Our mission is to create a world where sustainable farming is the norm. Sustainable farming helps farmers, workers and their families to fulfill their ambitions and contributes to safeguarding the world’s resources, now and in the future.

UTZ Certified is one of the largest programs for responsibly produced coffee, tea and cocoa in the world, working across continents with leading brands and retailers, such as Mars, Ahold, IKEA, D.E Master Blenders 1753, Migros, Tchibo and Nestlé.

UTZ Certified is headquartered in Amsterdam and works closely with its partner network in Africa, Asia and Latin America. We are looking to hire a:

German-speaking Member Support Coordinator for Coffee, Cocoa, Tea

As a Member Support Coordinator you will be responsible for support business partners along the supply chain (e.g. roasters, manufacturers, packers, traders and retailers), proactively approaching them and giving advice to assure compliance with all standards, policies and other requirements of UTZ Certified. Relationship management and customer satisfaction are guiding principles in this work. Your main focus is providing back office support to German clients: from answering questions on the implementation certification to processing labeling approvals.

RESPONSIBILITIES
• Provide information to clients on the implementation of certification, traceability and labelling requirements
• Support the regional Market Development Managers and global account leaders
• Process labeling approvals for coffee/cocoa/tea products
• Support members in their communication towards consumers
• Manage content on the UTZ Certified Training Centre
• Provide training and webinars to members of the UTZ Certified program
• Develop business support materials
• Medium/small scale project management

The Member Support Coordinator will report to the Member Support Manager.
 

REQUIREMENTS
• Bachelor degree or higher, preferably in International Business or a related field.
• German native speaker and fluency in written and spoken English, other languages are a plus
• Minimum 2 years of experience in customer relations management (account management, customer service or similar).
• Experience in food industry, FMCG or retail is considered a plus as well as experience or affinity with Corporate Social Responsibility and sustainability.
• Excellent communication and relationship management skills
• Accuracy, problem solving, customer service orientation
• Ability to handle multiple priorities and deadlines in a dynamic work environment
• Proactive, hands-on

Employment is based upon 32 - 40 hours/week. The position is based in Amsterdam and implies occasional travel. This position is open to applicants of all nationalities, however, we can only consider candidates who have, may get or do not need a work and residency permit for the Netherlands.

This is your opportunity to create real value for a meaningful global sustainability initiative!

Please send your application (1-page letter and 2-page CV, including references) toapplication@duurzaamheidwerkt.nl before 10th of March 2014, mentioning Member Support Coordinator in the subject line. For more information about this position please contact Thamar Zijlstra/Duurzaamheid Werkt at +31 (0) 6 41 89 98 46

More information about UTZ Certified: www.utzcertified.org.

Commercial inquiries and applications (via intermediary) regarding this vacancy are not appreciated