Cargo Sales Representative Guangzhou

Country CHINA City Guangzhou Department Cargo Sales Closing date 13 May 2014

Job Purpose To enhance the sales efforts by providing exceptional customer service support as well as monitoring operational activities to generate and optimize revenue for Etihad Cargo.  Ensure all tasks are carried out in line with agreed local and Head office Guidelines. To strengthen the working relationship with our service providers as well as operations staff of our customers Responsibilities Develop and implement cargo sales and marketing strategies for the assigned area to grow market share, meet and exceed agreed cargo revenue targets. Develop and maintain excellent customer relationships including key customers, sales agents, shippers, forwarders etc at all levels. Ensure Etihad Cargo visibility in the assigned area to all customer decision makers. Effective use of CRISTAL system for reservations and responding to all customer queries. Collect, collate, provide feedback to HQ and pro-actively take action on market intelligence. Pro-active customer contact to ensure EY commitment is met. 100% shipment s to be follow up till destination to meet customer expectation. Use primary tools of KPI and SLA to ensure compliance with EYC standards and service levels. Full Compliance of EY Cargo Operations Manual, focus on correct load plans. Ensure all corporate standards of safety and security of our flights met. Ensure GHA implements all relevant governmental, international and cargo specific regulations when applicable. Requirements Qualification & Education:  Degree level education with acquired specialization in cargo sales  Experience: Post holder must be able to demonstrate a sound knowledge of cargo sales and operations gained over a period of not less than 5 years in a senior sales role, with a proven track of success in business development, achieving sales targets and management of service providers and demonstrated ability to interact effectively in both customer and supplier environment at all levels. Training & Knowledge:  Excellent written and verbal communication skills Fluent in written and verbal English High computer literacy Sound Knowledge in air cargo and industry business drivers Sound knowledge of air cargo operations procedures and processes Excellent numerical analysis abilities and knowledge of reporting systems

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