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Customer Service Representative - Cedar Rapids, IA

Welcome to excitement and opportunity. Welcome to Toyota Financial Services (TFS). If you're a motivated individual, then TFS is the destination you've been looking for.

Since 1983, TFS has grown from a small company of eight associates to more than 3000, with over $70 billion in managed assets, serving 2.3 million customers under the Toyota Financial Services and Lexus Financial Services market brands. At TFS, tomorrow means rising to the challenges of a changing marketplace by promoting a high-performance culture that will allow us to develop better solutions, programs, and services for both existing and new customers. Our commitment to delivering extraordinary customer care creates the trust and loyalty that drives our business.

As the Customer Service Representative, you will make your mark by:
  • Responding to inbound communications (primarily telephone with some e-mail and written correspondence) from non-delinquent customers, dealers, and insurance agents promptly and in a professional and service-oriented manner
  • Taking ownership of calls, investigates, researches and resolves various questions regarding insurance, credit, and payment status and provides appropriate response via telephone, e-mail or written correspondence
  • Researching unique customer requests using internal manuals, policies and guidelines, and promptly reports/refers more complex, non-routine issues to Customer Service Team Leader for resolution
  • Handling customer correspondence on a daily basis

Qualifications

TFS is looking for individuals with strong business sense and practical expertise. Successful candidates must have:
  • One year or more of relevant work experience in a customer service/call center environment
  • Working knowledge of Microsoft Office applications (Word, Excel, etc.) - Lotus Notes preferred
  • Excellent verbal communication and interpersonal skills
  • Good written communication skills
  • Self-starter and independent
  • Team oriented and results driven
  • Strong organizational skills and attention to details
  • B.A./B.S. degree or related work experience preferred
  • Ability and interest to work standard evening and weekend shifts
Attendance and punctuality are essential for this position
Toyota Financial Services rewards both individual and organizational results with well-balanced compensation, benefits and perquisite programs. Our associates, our enthusiasm, and our dedication are the foundation of our success. If you are ready for a new destination, we would like to hear from you. We are at E.O.E. and a supporter of the Skills Advantage Work Ready Certificate Program. M/F/D/V.

This position is located in Cedar Rapids, IA. No relocation benefits are provided.

About Toyota Financial Services
Headquartered in Torrance, Calif., Toyota Financial Services (TFS) is the finance and insurance brand for Toyota in the United States, offering retail auto financing and leasing through Toyota Motor Credit Corporation (TMCC) and extended service contracts through Toyota Motor Insurance Services (TMIS). Lexus Financial Services is the brand for financial products for Lexus dealers and customers. TFS currently employs over 3,300 associates nationwide, and has managed assets totaling more than $81 billion. It is part of a worldwide network of comprehensive financial services offered by Toyota Financial Services Corporation, a wholly-owned subsidiary of Toyota Motor Corporation. Equal Opportunity Employer M/F/D/V. We E-verify.