Development and Management of a Service Delivery System to Customers using SMS
Ref:KASNEB/RFP/SMS/008/2013
KASNEB is in the process of enhancing its Customer Relations Management functions.
KASNEB is in the process of enhancing its Customer Relations Management functions.
In this connection, KASNEB invites eligible firms to submit proposals for the development and management of a service delivery system to customers using SMS.
The Request for Proposal (RFP) documents may be collected from the offices of KASNEB located in KASNEB Towers, Hospital Road, Upper Hill, Nairobi upon payment of a non-refundable fee of shillings three thousand (Sh.3,000) only payable in cash or bankers cheque.
Interested bidders are advised to visit the KASNEB website,www.kasneb.or.ke and familiarise themselves with the operations of KASNEB before submitting their proposals.
The bidders are required to submit a technical proposal and a financial proposal.
Each proposal must be submitted in two copies one marked “ORIGINAL’’ and the other marked ‘’COPY’’.
The two copies of the proposals must be submitted in plain sealed envelopes marked either ‘’Technical proposal’’ or ‘’Financial proposal’’ as applicable.
The two copies shall be placed inside an outer plain envelope marked “Proposals for the Development and Management of a Service Delivery system to Customers Using SMS” and addressed to:
The Chairman
Tender Committee
KASNEB
KASNEB Towers, Hospital Road, Upper Hill
P.O. Box 41362-00100
Nairobi
The proposals accompanied by a 2% bid security in the form of a bank guarantee or a guarantee issued by an insurance firm approved by the Public Procurement Oversight Authority (PPOA), should thereafter be deposited in the Tender Box placed at the Reception Hall of KASNEB Towers on or before the closing date and time on Friday, 1 March 2013 at 11.00 a.m.
Tender Committee
KASNEB
KASNEB Towers, Hospital Road, Upper Hill
P.O. Box 41362-00100
Nairobi
The proposals accompanied by a 2% bid security in the form of a bank guarantee or a guarantee issued by an insurance firm approved by the Public Procurement Oversight Authority (PPOA), should thereafter be deposited in the Tender Box placed at the Reception Hall of KASNEB Towers on or before the closing date and time on Friday, 1 March 2013 at 11.00 a.m.
Late submissions will not be accepted.
The technical proposals will be opened immediately after the closing date and time on Friday, 1 March 2013 at 11.00 a.m.
Bidders are invited to attend and witness the opening of the technical proposals at KASNEB Towers, Hospital Road, Upper Hill, Nairobi.
Post a Comment