Senior Cargo Customer Services Agent | Qatar Airways | Munich
Qatar Airways
Welcome to a world where ambitions fly high
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages and Doha based employees receive a range of allowances and enjoy a tax-free income.
About The Role::
In this role, you will help enhance the customer service provided by QR Cargo and have a quick point of contact for queries , information and concerns. You will provide Cargo Inside Sales and Customer Service functions including interaction with customers for both Import and Export Cargo. Create maximum awareness of QR Cargo products and services to customers. Secure proper Operational, Sales and Customer Service Support to enable station to meet the Cargo Targets; while Recommend desired changes requested by customers with proper justification in order to contribute continuously in improving QR cargo service levels Handle inquiries/ problems encountered by the QR Cargo Clients
About You::
You must be a mimnimum High School Graduate; Bachelors Degree holders or higher are strongly preferred. You will ideally be certified at an expert/Advanced level on MS Office. A minimum of 5 years in the Airline/Cargo/Air Freight industry is required, with 2 of those years in a Sales/Service environment. You must have excellent business accumen in English and German, and have a customer centric personality and attitude. You will also ideally come with experience using Cargo Reservations and Tracking Systems.
Note: you will be required to attach the following:
1. Resume / CV
Senior Cargo Customer Services Agent | Qatar Airways | Munich
Welcome to a world where ambitions fly high
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages and Doha based employees receive a range of allowances and enjoy a tax-free income.
About The Role::
In this role, you will help enhance the customer service provided by QR Cargo and have a quick point of contact for queries , information and concerns. You will provide Cargo Inside Sales and Customer Service functions including interaction with customers for both Import and Export Cargo. Create maximum awareness of QR Cargo products and services to customers. Secure proper Operational, Sales and Customer Service Support to enable station to meet the Cargo Targets; while Recommend desired changes requested by customers with proper justification in order to contribute continuously in improving QR cargo service levels Handle inquiries/ problems encountered by the QR Cargo Clients
About You::
You must be a mimnimum High School Graduate; Bachelors Degree holders or higher are strongly preferred. You will ideally be certified at an expert/Advanced level on MS Office. A minimum of 5 years in the Airline/Cargo/Air Freight industry is required, with 2 of those years in a Sales/Service environment. You must have excellent business accumen in English and German, and have a customer centric personality and attitude. You will also ideally come with experience using Cargo Reservations and Tracking Systems.
Note: you will be required to attach the following:
1. Resume / CV
Senior Cargo Customer Services Agent | Qatar Airways | Munich
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