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Account Associate, SMB Services - Ann Arbor - Google Jobs

This position is based in Ann Arbor, MI.

The area: SMB Sales & Operation

When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.

The role: Account Associate, SMB Services

Reach for new revenue-generating heights as a Sales Googler. Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grow. You leverage your entrepreneurial drive to target, educate and persuade new customers to embrace Google's latest advertising products and technologies. Using your influencing and relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, understand the details of individual campaigns and persistently explore and uncover the business needs of your key clients. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

As an Account Associate, you will help serve Google's North American customer base for our AdWords product. This fast-paced sales and support team quickly identifies and resolves customer concerns and contributes to the growth of our programs. Your objective is to continue to hone your account management and communication skills, supporting Google's small and medium advertisers by providing the best possible service via phone, email, and chat. Your specific responsibilities could include managing advertiser accounts, developing compelling advertising solutions for brand advertisers, prospecting new clients, or developing scalable support solutions. You will be advising clients on the best strategy for them to achieve their desired results.


Account Associate, SMB Services - Ann Arbor - Google Jobs