Airport Ticketing Agent - Paris

Country FRANCE City Paris Department Airport Operations Closing date 23 June 2013

Job Purpose Successful candidate will optimise all front desk activity with guests lead to potential sales outcomes and to ensure Etihad reservations and ticketing policies and procedures are correctly implemented. Responsibilities Responsibilities Efficiently handle guests and their queries, achieve personal targets and contribute to the overall team revenue, yield and    volume targets. Comply with all EY reservation policies and procedures and standards of guest service (i.e. handling guest problems,       timeliness, grooming, courtesy etc)  Attend to guest problems proactively, escalating to higher levels as required. Keep self up to date on product, service, policies and procedures. Monitor and action queues Ensure all monies accounted for and TSR tallies In a state of flight disruption, liaise with all involved (guests, colleagues and service providers alike) in a positive manner and maintain revenue and guest satisfaction requirements. Ensure ticket stock correctly logged, stocked, stored and all material properly stocked and displayed Requirements High school graduate, 4 years airline or travel agency experience in a reservations and ticketing role preferred Training and Knowledge: Etihad reservation system*SabreSonic* - courses in reservations and ticketing Airline advanced passenger tariff and pricing course. Recognized IATA or knowledge in rules and regulation of airline restrictions Good written and oral English language skills Ability to work under pressure and to short lead times. Able to work on own initiative Good PC skills include Word, Excel, PowerPoint, Internet Numerate Ability to multi task and work proactively

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