End User Services South Africa Johannesburg
| Job description This role performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contacted service level agreements. They may also perform installs, moves, adds and change (IMAC) activities, as well as data backup and restore on certain accounts for certain clients. They are responsible for resolving problems and performing IMACs within Service Level Agreement objectives (SLA), and completing all related administrative duties. As the main interface to the customer they need to understand the local and regional infrastructure and key contacts in the other competencies, i.e. network team, server admin, etc., in order to ensure that the proper team is aware of, and taking action on the problem. Requirements Strong customer communication and business skills since direct customer interaction is often required. Support IBM Desktop and Laptop HW and SW | |||||||||||
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| Preferred | |||||||||||
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| Additional information Teamwork, Trustworthiness, Responsibility | |||||||||||
| IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. | |||||||||||
If you are using a mobile phone you can submit your contact information rather than complete a full application.
| End User Services |
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