Wednesday, February 29, 2012

National(e) Expert (e)des Questions Socio-économiques)

The Nordic Associations of Chocolate Producers, the International Cocoa Initiative, World Cocoa Foundation, and UNDP are setting up a new holistic cocoa livelihoods programme to enhance the sustainability of the cocoa sector in Côte d'Ivoire. The programme is intended to contribute to sustainability in living conditions for cocoa farmers and enhance productivity for cocoa farmers by integrating and scaling up existing development programmes which have proven effective and by institutionalizing best practice .The partners have agreed to design a programme which takes into consideration Economic, Social, Environmental and Governance issues related to the cocoa sector in Côte d'Ivoire, which accounts for 40 per cent of world supply.

In order to agree on the development of a new programme strategy, the partners have asked UNDP to provide them with a Feasibility and Baseline Study, identifying the social, economic and social situation, current initiatives and stakeholders, as well as the challenges ahead. UNDP will hire Expert Consultants to carry out the study.

There are more than 700,000 small holder farmers in Côte d'Ivoire, and in order to ensure that a programme will have a lasting positive impact, it will be key to design a programme which addresses capacity building and strengthening of public institutions which the farmers and their families depend on. The partners have created a task force responsible for setting up such a programme. The task force is chaired by a representative from the chocolate industry, co-chaired by a Government Representative of Côte d'Ivoire, and UNDP serves as the Secretariat.

Côte d'Ivoire is now revising efforts towards the development of a sustainable cocoa sector, looking for a more targeted approach to stakeholder coordination for the operation and planning of programmes that address the issues facing the sector., the feasibility and baseline study produced as part of the Sustainable Cocoa Initiative can provide an avenue for stakeholders to cooperate more closely and align their work against barriers outlined by the study.

Duties and Responsibilities

Overall Goal of Consultancy:
The overall goal of the design phase one of the Sustainable Cocoa Initiative is to determine the main issues that hinder progress towards a sustainable cocoa industry in Côte d'Ivoire. This will be achieved by working in close collaboration with government and key industry stakeholders to identify the main technical, institutional and policy issues within different thematic areas - social, economic and environmental. This will naturally lead into the identification of the most prominent threats and barriers that need removal if a sustainable cocoa industry is to be achieved.
To determine plausible national project partners, an extensive stakeholder analysis will be performed to determine each organisations/NGOs/foundations comparative advantage and capacity to address the various barriers to sustainability. This will be complimented by a comprehensive assessment of current and past projects to determine which initiatives/concepts worked/failed, and how the Sustainable Cocoa Initiative can take successful pilots to scale.
Following the completion of the comprehensive baseline study and report, the document will be used to assist in the creation of a project strategy for the overall initiative. The consultant(s) will provide key guidance during this process while working alongside of the cocoa initiative task force. The lead international consultant will undertake the following;
Duties and Responsibilities:
  • Focus will be on social economic and governance issues affecting the cocoa industry.
  • Supervise, and coordinate the national environmental expert in the production of Phase I sections to ensure they are completed to a high quality, are on time, on scope and on budget.
  • Ensure timely completion of responsible sections. The consultant will follow a work plan that is self prepared but agreed upon by the international consultant.
  • Liaise with UNDP, government agencies and relevant industry stakeholders to collect information to accurately address socio-economic aspects of each section of the baseline study (see deliverables below). The consultant must also be prepared to actively research the literature.
  • Indentify all socio-economic issues affecting the cocoa industry.
  • At a national, district and community level evaluate and describe all socio-economic policies that affect cocoa farmers and their families.
  • Identify all key stakeholders through a stakeholder analysis, documenting their comparative advantage for socio-economic studies i.e. past projects, capacities (human and skills) etc;
  • List all past and on-going projects that worked on socio-economic issues. A standardised template and research plan should be formulated to allocate workload between the UNDP baseline team. This will allow national consultants to capture relevant projects and better manage the information obtained.
  • Provide all baseline information and any additional information to the International consultant and advisor(s);
  • Develop and ensure timely submission of Phase I sections to the International consultant based on the work plan;
  • Mobilize all project activities in accordance with UNDP procedures for nationally executed projects;
Deliverables
  • Prepare and present a work plan for completion of each specific baseline section to the International consultant whilst agreeing on baseline sections to be completed by each consultant– this will include a detailed framework of consultant activities with benchmarked dates for completion of each section. The International consultant will lead the overall baseline process and bring together the various sections of the report;
  • Assist the International consultant in the development of monthly progress reports;
  • Assist the International consultant in the preparation of presentations and support at workshops;
The consultant will be responsible for 1) collecting information on the topics listed below; and; 2) to prepare the various socio-economic sections of the overall baseline study and strategy document to support the Lead consultant;
Provide the socio-economic context to the following topics;
  • Overall Situation Analysis
  • Barriers, threats and root causes assessment
  • National, district and community technical and capacity issues
  • National extension service
  • Farmer production practices
  • Education and labour
  • Policy
  • Research gaps
  • Implications of ethnic tensions and conflict – conflict analysis
  • Gender – role of women and women’s empowerment (General)*
  • Assessment from farmers’ perspective – barriers to sustainable cocoa production for farmers (General)*
  • Additional incomes/livelihoods
  • Details on the extent of farmer credit schemes
  • Farmer groups/cooperatives
  • Institutional and non-institutional tools for monitoring
  • List and description of possible indicators
  • Stakeholder analysis - Value chain assessment – stakeholders along the value chain, roles
  • Analysis of current and past projects
  • Other sections/items that may arise during the study
Supervision and Reporting:
Administrative supervision by Project Manager UNDP CO. Substantive supervision: Lead Consultant and the Green Commodities Facility Project Advisor.

Competencies

  • Management skills: Ability to plan, monitor progress, administers budgets, and work effectively with counterparts to realize goals.
  • Facilitation skills: Ability to effectively facilitate meetings and processes effectively, compile complex and technical information in an understandable language to a wide variety of audiences.
  • Results-orientation: Skill in achieving results through persuading, influencing and working with others.
  • Analytical skills: Ability to draw conclusions based on a contextual examination of facts and processes.
  • Communication skills: Strong drafting, presentation and reporting skills.
  • Easiness with IT: Strong computer skills, in particular mastery of all applications of the MS Office package and internet search;

Required Skills and Experience

Education:
  • University degree in social economics, with at least some background in environmental studies would be an advantage, or any other area relevant for the project theme.
  • Consistent professional specialization in issues surrounding socio-economic dimension to Côte d'Ivoire’s cocoa industry, with particular emphasis on sustainable livelihood initiatives would be an advantage.
  • A thorough understanding of Côte d'Ivoire’s cocoa sector in relation to the governments vision, goals and modes of operation and how the private sector operates in the local supply chain with respect to cocoa livelihoods programmes.

Experience:

  • Minimum 5 years of work experience, of which some 3 years are with project/program working on socio-economic and policy issues shrouding the cocoa industry in a development context.
  • Previous working experience in the Côte d'Ivoire’s cocoa sector.
  • Excellent writing and verbal communication in English and French.

Application:

Interested individual consultants must submit the following documents/information to demonstrate their qualifications:

  • Technical Proposal: (i) Explaining why they are the most suitable for the work; (ii) Provide a brief methodology on how they will approach and conduct the work (if applicable)
  • Financial proposal
  • Personal CV including past experience in similar projects and at least 3 references

National(e) Expert (e)des Questions Socio-économiques)

Consultant(e) expert(e) en Environnement (Phase I)

The Nordic Associations of Chocolate Producers, the International Cocoa Initiative, World Cocoa Foundation, and UNDP are setting up a new holistic cocoa livelihoods programme to enhance the sustainability of the cocoa sector in Côte d'Ivoire. The programme is intended to contribute to sustainability in living conditions for cocoa farmers and enhance productivity for cocoa farmers by integrating and scaling up existing development programmes which have proven effective and by institutionalizing best practice .The partners have agreed to design a programme which takes into consideration Economic, Social, Environmental and Governance issues related to the cocoa sector in Côte d'Ivoire, which accounts for 40 per cent of world supply.

In order to agree on the development of a new programme strategy, the partners have asked UNDP to provide them with a Feasibility and Baseline Study, identifying the social, economic and social situation, current initiatives and stakeholders, as well as the challenges ahead. UNDP will hire Expert Consultants to carry out the study.

There are more than 700,000 small holder farmers in Côte d'Ivoire, and in order to ensure that a programme will have a lasting positive impact, it will be key to design a programme which addresses capacity building and strengthening of public institutions which the farmers and their families depend on. The partners have created a task force responsible for setting up such a programme. The task force is chaired by a representative from the chocolate industry, co-chaired by a Government Representative of Côte d'Ivoire, and UNDP serves as the Secretariat.

Côte d'Ivoire is now revising efforts towards the development of a sustainable cocoa sector, looking for a more targeted approach to stakeholder coordination for the operation and planning of programmes that address the issues facing the sector., the feasibility and baseline study produced as part of the Sustainable Cocoa Initiative can provide an avenue for stakeholders to cooperate more closely and align their work against barriers outlined by the study.
Overall Goal of Consultancy
The overall goal of the design phase one of the Sustainable Cocoa Initiative is to determine the main issues that hinder progress towards a sustainable cocoa industry in Côte d'Ivoire. This will be achieved by working in close collaboration with government and key industry stakeholders to identify the main technical, institutional and policy issues within different thematic areas - social, economic and environmental. This will naturally lead into the identification of the most prominent threats and barriers that need removal if a sustainable cocoa industry is to be achieved.
To determine plausible national project partners, an extensive stakeholder analysis will be performed to determine each organisations/NGOs/foundations comparative advantage and capacity to address the various barriers to sustainability. This will be complimented by a comprehensive assessment of current and past projects to determine which initiatives/concepts worked/failed, and how the Sustainable Cocoa Initiative can take successful pilots to scale.
Following the completion of the comprehensive baseline study and report, the document will be used to assist in the creation of a project strategy for the overall initiative. The consultant(s) will provide key guidance during this process while working alongside of the cocoa initiative task force.

Duties and Responsibilities

Overall Goal of Consultancy
The overall goal of the design phase one of the Sustainable Cocoa Initiative is to determine the main issues that hinder progress towards a sustainable cocoa industry in Côte d'Ivoire. This will be achieved by working in close collaboration with government and key industry stakeholders to identify the main technical, institutional and policy issues within different thematic areas - social, economic and environmental. This will naturally lead into the identification of the most prominent threats and barriers that need removal if a sustainable cocoa industry is to be achieved.
To determine plausible national project partners, an extensive stakeholder analysis will be performed to determine each organisations/NGOs/foundations comparative advantage and capacity to address the various barriers to sustainability. This will be complimented by a comprehensive assessment of current and past projects to determine which initiatives/concepts worked/failed, and how the Sustainable Cocoa Initiative can take successful pilots to scale.
Following the completion of the comprehensive baseline study and report, the document will be used to assist in the creation of a project strategy for the overall initiative. The consultant(s) will provide key guidance during this process while working alongside of the cocoa initiative task force. The lead international consultant will undertake the following;
Duties and Responsibilities
  • Support the Lead consultant with the production of Phase I environmental sections to ensure they are completed to a high quality, on scope and on budget.
  • Ensure timely completion of responsible sections. The consultant will follow a work plan that is self prepared but agreed upon by the international consultant.
  • Ensure effective synergy among baseline activities.
  • Liaise with UNDP, government agencies and relevant industry stakeholders to collect information to accurately address environmental aspects of each section of the baseline study (see deliverables below). The consultant must also be prepared to actively research the literature.
  • Indentify all environmental related issues affecting the cocoa industry.
  • Provide particular attention to payments for ecosystem goods and services i.e. carbon capture, watershed creation, biodiversity benefits.
  • Provide detailed information on current cocoa production practices and their negative environmental impacts.
  • Provide detailed information on rates of deforestation, forest degradation hotspots and the main drivers of deforestation. Where possible use illustrative maps.
  • At a national, district and community level evaluate and describe all environmental policies that affect cocoa farmers and their families.
  • Identify all key stakeholders through a stakeholder analysis, documenting their comparative advantage for environmental studies i.e. past projects, capacities (human and skills) etc.
  • List all past and on-going projects that worked on environmental issues. A standardised template and research plan should be formulated with the other consultants to allocate workload between the UNDP baseline team. This will allow national consultants to capture relevant projects and better manage the information obtained.
  • Provide all baseline information and any additional information to the International consultant and advisor(s).
  • Develop and ensure timely submission of Phase I sections to the International consultant based on the work plan.
  • Mobilize all project activities in accordance with UNDP procedures for nationally executed projects.

Deliverables

  • Prepare and present a work plan for completion of each specific baseline section to the International consultant whilst agreeing on baseline sections to be completed by each consultant – this will include a detailed framework of consultant activities with benchmarked dates for completion of each section. The International consultant will lead the overall baseline process and bring together the various sections of the report.
  • Assist International consultant in the development of monthly progress reports.
  • Assist the International consultant in the preparation of presentations and support at workshops.
The environmental consultant will be responsible for
  • collecting information on the topics listed below
  • to prepare the various environmental sections of the overall baseline study and strategy document to support the Lead consultant.
Provide the environmental context to the following topics:
  • Overall Situation Analysis
  • Barriers, threats and root causes assessment
  • Sustainable forest management
  • Deforestation
  • Cocoa landscape restoration
  • Production practices (Quality and Quantity)
  • Market incentive mechanisms for sustainable cocoa production - Opportunities for Payments for Payments for Environmental Services (PES)
  • Policy
  • Institutional and non-institutional tools for monitoring indicators
  • Stakeholder analysis
  • Analysis of current and past projects
  • Other sections/items that may arise during the study
  • Supervision and Reporting
  • Administrative supervision by Project Manager UNDP CO. Substantive supervision: Lead Consultant and the Green Commodities Facility Project Advisor.

Competencies

  • Management skills: Ability to plan, monitor progress, administers budgets, and work effectively with counterparts to realize goals.
  • Facilitation skills: Ability to effectively facilitate meetings and processes effectively, compile complex and technical information in an understandable language to a wide variety of audiences.
  • Results-orientation: Skill in achieving results through persuading, influencing and working with others.
  • Analytical skills: Ability to draw conclusions based on a contextual examination of facts and processes.
  • Communication skills: Strong drafting, presentation and reporting skills;
  • Easiness with IT: Strong computer skills, in particular mastery of all applications of the MS Office package and internet search.

Required Skills and Experience

Education:
  • University degree in Natural Resource Management, Biodiversity Conservation, Environmental Sciences, Social Sciences, or any other areas relevant to the project theme.
  • Understanding and interest in schemes for the payments of environmental services would be a good advantage.
  • Thorough understanding of Côte d'Ivoire cocoa sector in relation to the governments vision, goals and modes of operation and how the private sector operates in the local supply chain.
  • Consistent professional specialization in issues surrounding sustainable production landscapes and mainstreaming biodiversity conservation, particular emphasis on sustainable agricultural initiatives would be an advantage.

Experience:

  • At least 5 years of work experience, of which some 3 years are with project/program working on policy issues and/or forest conservation in a development context.
  • Previous working experience in Côte d'Ivoire cocoa sector.
  • Excellent writing and verbal communication in English is a must

Application Procedure:

Interested individual consultants must submit the following documents/information to demonstrate their qualifications:

  • Technical Proposal: (i) Explaining why they are the most suitable for the work (ii) Provide a brief methodology on how they will approach and conduct the work (if applicable).
  • Financial proposal
  • Personal CV including past experience in similar projects and at least 3 references

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

Consultant(e) expert(e) en Environnement (Phase I)

OPEC - IT Services Coordinator

Deadline: 25 March 2012

OPEC's mission is to help stabilise the oil market through coordination of national oil production policies and to help oil producers achieve a reasonable investment return. It further helps ensure stable oil supplies for consumers. The advertised post is located at the OPEC Secretariat in Vienna, Austria, headed by the Secretary General, who carries out the executive functions of the Organization.

Job Dimensions:

The IT Services Section is responsible for ensuring availability and optimal performance of the computer network facilities, particularly the e-mail, internet and printing systems, including hardware and software planning and replacement as well as printing and the telecommunication system for the entire Secretariat.

The IT Services Coordinator coordinates and supervises the activities of the IT Services Section to maintain a solid and reliable computer network infrastructure, specifies hardware and software requirements, analyses available options and makes appropriate recommendations to the Head, Administration & IT Services Department as well as evaluates user needs and provides support as required.

Required Competencies and Qualifications:

  • University degree (advanced degree preferred) in Computer science or related field
  • A minimum of 10 years (8 years in case of an advanced degree) in IT, whereof 2 years in a supervisory/coordinating position
  • Training/specialization in MS Operating Systems, Novell, Unix, exchange mail server, Firewall management, PC and network troubleshooting, user support skills
  • Managerial/leadership skills, analytical/presentation and team building skills as well as customer service orientation

Status and Benefits:

Members of the Secretariat are international employees whose responsibilities are not national but exclusively international. In carrying out their functions they have to demonstrate the personal qualities expected of international employees such as integrity, independence and impartiality.

The post is at grade D reporting to the Head of Administration & IT Services Department. The compensation package, including expatriate benefits, is commensurate with the level of the post.

Applications:

Applicants must be nationals of Member Countries of OPEC and should not be older than 58 years.

Applicants are requested to fill in a résumé and an application form which can be received from their Country's Governor for OPEC.

In order for applications to be considered, they must reach the OPEC Secretariat through the relevant Governor not later than 25 March 2012.

Planning and Performance Management Officer

The Telecommunication Development Bureau (BDT) is responsible for the organization and coordination of the work of the Telecommunication Development Sector of the Union (the Union has three functional sectors: Standardization, Radiocommunication and Development) which deals mainly with development policies, strategies, programming, as well as technical cooperation activities (expert missions, training programmes, field projects, seminars, etc.).
Organization Unit:
Within the Telecommunication Development Bureau (BDT) of ITU, the Deputy to the Director and Chief of the Administration and Operations Coordination Department (DDR) is responsible for assisting and advising the Director in the direction and management of the Bureau including on all questions related to personnel, finance and operational planning process. The Department is responsible for leading the operational planning, assessment and reporting process within the framework of the Action Plan as adopted by the World Telecommunication Development Conference in coordination with the Heads of the other Departments in the Bureau and Regional Directors. The Department is responsible for management of the Administration Division (ADM), the Support Division (SUP), the IT Support Service and the Field Operations Support Service. The Department is also responsible for coordinating conferences and events preparation and for monitoring the implementation of decisions emanating from ITU and BDT governing bodies including Council, Conferences and Assemblies of the other Sectors for matters of relevance to BDT as well as from the Telecommunication Development Advisory Group. The Department is responsible for coordination of the Bureau's cooperation with other Sectors and General Secretariat.
Duties / Responsibilities
Under the supervision of the Chief, ADM to prepare the BDT budget and Financial Plan, the incumbent:
  • Establishes procedures and timelines for the development of the BDT Operational Plan and performance reporting.
  • In collaboration with Budget and Projects, coordinates input across the BDT, linking the strategic plan and related activities to be delivered by the Sector, with the necessary resources required to deliver them.
  • Meets with managers across the Bureau to discuss, clarify, revise proposed activities and resource requirements.
  • In collaboration with managers, identifies key deliverables, timelines, success indicators, develops tools and processes to track and analyze performance.
  • Monitors activities/performance versus budget, identifies issues and works with managers in finding effective and efficient solutions for the delivery of planned outcomes.
  • Provides guidance to managers in the use and advantages of integrated software, rather than spreadsheet based recording systems for increased operational efficiency.
  • Analyzes, proposes and develops implementation plans for the enhancement, rationalization and improvement of the administrative, financial and other related processes and procedures of the Sector.
  • Prepares and maintains the administrative procedures manual for the sector activities.
  • Analyzes the needs and requirements in terms of reporting for administrative, financial and performance management purposes. Develops and maintains a dashboard and related reports for use by action managers, intermediate and top management of the Bureau.
  • Completes special projects as required.
  • Performs other duties as required.
  • Qualifications required
    Education:
    University degree in public/business administration, management or a related field OR education in a reputed college of advanced education with a diploma of equivalent standard to that of an advanced university degree in one of the fields above.
    Experience:
    At least three years of progressively responsible experience in the field of the post. An advanced degree in a related field can be considered as a substitute for one year of working experience. A doctorate in related fields can be considered as a substitute for two years of working experience.
    Languages:
    Knowledge of one of the six official languages of the Union (Arabic, Chinese, English, French, Russian, Spanish) at advanced level and knowledge of a second official language at intermediate level. Knowledge of a third official language would be an advantage. (Under the provisions of Resolution No. 626 of the Council, a relaxation of the language requirements may be authorized in the case of candidates from developing countries: when candidates from such countries possess a thorough knowledge of one of the official languages of the Union, their applications may be taken into consideration.)
    Competencies:
  • Demonstrated knowledge of the principles and concepts of corporate performance management and related domains.
  • Very good capacity to analyze and develop/create information and reporting frameworks.
  • Very good knowledge of ERP systems such as SAP as well as dedicated tools for balanced corecards such as COGNOS or equivalent. Experience in deployment and use of these tools.
  • Ability to function effectively in a team and in an intercultural environment.
  • Proven ability to structure and draft reports and documents.
  • Ability to use advanced computer applications.
  • Remuneration
    Annual Salary: (Net of Tax)
    91,705.- USD - 117,460.- USD without dependants
    97,771.- USD - 125,951.- USD with dependants


    Applicants will be contacted directly if selected for written test. Interviews may be used as a form of screening.

    For further information concerning the Conditions of Employment please click the following link

    Planning and Performance Management Officer

    Event Management & Operations Coordinator

    The Telecommunication Development Bureau (BDT) is responsible for the organization and coordination of the work of the Telecommunication Development Sector of the Union (the Union has three functional sectors: Standardization, Radiocommunication and Development) which deals mainly with development policies, strategies, programming, as well as technical cooperation activities (expert missions, training programmes, field projects, seminars, etc.).
    Organization Unit:
    Within the Telecommunication Development Bureau (BDT) of ITU, the Deputy to the Director and Chief of the Administration and Operations Coordination Department (DDR) is responsible for assisting and advising the Director in the direction and management of the Bureau including on all questions related to personnel, finance and operational planning process. The Department is responsible for leading the operational planning, assessment and reporting process within the framework of the Action Plan as adopted by the World Telecommunication Development Conference in coordination with the Heads of the other Departments in the Bureau and Regional Directors. The Department is responsible for management of the Administration Division (ADM), the Support Division (SUP), the IT Support Service and the Field Operations Support Service. The Department is also responsible for coordinating conferences and events preparation and for monitoring the implementation of decisions emanating from ITU and BDT governing bodies including Council, Conferences and Assemblies of the other Sectors for matters of relevance to BDT as well as from the Telecommunication Development Advisory Group. The Department is responsible for coordination of the Bureau's cooperation with other Sectors and General Secretariat.
    Duties / Responsibilities
    Under the general supervision of the Head of the Support Service Division, in cooperation with other Divisions and services of BDT and of the General Secretariat, the incumbent acts as Event Management and Operations Coordinator for global and regional conferences and events of the ITU Telecommunication Development Sector entrusted to the Division. More specifically, he/she:
  • Coordinates within BDT and with other Bureaux and the General Secretariat, the preparation of the yearly Calendar of ITU-D Conferences and Events, analyzes the workload, evaluates needs and assesses corresponding requirements in terms of staff, services (insourced and outsourced) and funding; identifies the required resource level and negotiates with the meetings' "owners", the source of the resources (human and financial). On the basis of the analysis and outcome of negotiations, defines the division of responsibilities between the "owner" and SUP, establishes deliverables, deadlines, and workflows and drafts the corresponding service level agreements.
  • Negotiates deliverables expected for implementing agreed workplans with providers of services from departments of the General Secretariat.
  • Sets up the project team, briefs the members, trains them as required and monitors progress in achieving targets and producing all of the deliverables.
  • Provides guidance to substantive units on conference and event policies related to the workflows and working methods, ensures that all elements of the workplan are carried out in a timely and cost-effective way.
  • Advises on the time management plans of conferences and events and on procedures for conducting the meetings, ensuring compliance with legislative obligations.
  • Participates in planning missions for the organization of conferences and events outside Geneva and assists in the negotiations.
  • Coordinates the preparation of annexes for host country agreements in liaison with the services concerned.
  • Within the framework of the agreements signed, negotiates with the various providers and prepares/implements operational plans; liaises with host countries focal points involved in the plans.
  • Coordinates the provision of services to SUP-organized meetings whether they are insourced (interpretation, registration, documents control) or outsourced (procurement, recruitment, IT, protocol, media relations, logistics, security, special services that may be required).
  • Ensures that all statistical information for the service is duly recorded and validates it. Organizes debriefings with a view to proposing new approaches to improve the overall efficiency of the services offered and prepares written reports following external conferences highlighting problems encountered, solutions found and lessons learned. Acts as officer-in-charge in the absence of the Head of the Division.
  • May be asked to perform other duties commensurate with the grade, as required.
  • Qualifications required
    Education:
    Advanced university degree in management, business administration or related field OR education in a reputed college of advanced education with a diploma of equivalent standard to that of an advanced university degree in one of the fields above. For internal candidates, a first university degree in one of the fields above in combination with seven years of qualifying experience may be accepted in lieu of an advanced university degree for promotion or rotation purposes.
    Experience:
    At least five years of progressively responsible experience in the above fields, including at least two at the international level. A Doctorate in a related field can be considered as a substitute for two years of working experience.
    Languages:
    Knowledge of one of the six official languages of the Union (Arabic, Chinese, English, French, Russian, Spanish) at advanced level and knowledge of a second official language at intermediate level. Knowledge of a third official language would be an advantage. (Under the provisions of Resolution No. 626 of the Council, a relaxation of the language requirements may be authorized in the case of candidates from developing countries: when candidates from such countries possess a thorough knowledge of one of the official languages of the Union, their applications may be taken into consideration.)
    Competencies:
  • Thorough knowledge and proven skills in the planning, coordination and delivery of services in a highly pressured environment.
  • Proven negotiation skills.
  • Proven ability to plan and organize work, identify priority activities and assignments and adjust as needed, allocating appropriate time and resources to complete the work while foreseeing risks and allowing for contingencies.
  • Excellent interpersonal skills, demonstrated ability to work in a multicultural, multi-ethnic environment and to maintain effective working relations with officials at all levels inside and outside ITU.
  • Proven ability to manage staff and resources, to coach, mentor, motivate, develop and encourage good performance and to make a maximum use of IT tools to increase efficiency and output and reduce costs.
  • Ability to manage concurrently several different tasks with different priorities under tight deadlines and deliver quality output fast and accurately.
  • Good drafting and communication skills in English, both oral and written; ability to defend and explain complex concepts orally; ability to prepare written reports that are clear, concise and meaningful.
  • Commitment to actively follow and implement technological developments having the potential to improve the effectiveness for management of meetings of the Division. Willingness and ability to contribute to the learning of peers and subordinates.
  • Remuneration
    Annual Salary: (Net of Tax)
    110,075.- USD - 146,907.- USD without dependants
    117,926.- USD - 158,017.- USD with dependants


    Applicants will be contacted directly if selected for written test. Interviews may be used as a form of screening.

    For further information concerning the Conditions of Employment please click the following link

    Event Management & Operations Coordinator

    Head, Least developed countries Unit

    The Telecommunication Development Bureau (BDT) is responsible for the organization and coordination of the work of the Telecommunication Development Sector of the Union (the Union has three functional sectors: Standardization, Radiocommunication and Development) which deals mainly with development policies, strategies, programming, as well as technical cooperation activities (expert missions, training programmes, field projects, seminars, etc.).
    Organization Unit:
    Within the Telecommunication Development Bureau (BDT) of the ITU and in close collaboration with the Deputy to the Director and the ITU Regional Offices, the Project Support and Knowledge Management Department (PKM) is responsible for assisting ITU Member States and ITU-D Sector Members strengthen the institutional and organizational capability to adapt to the rapidly changing telecommunication/ICT environment through capacity building. The Department also provides administrative and technical support in the formulation of project proposals and implementation of projects, project monitoring and evaluation; produces and disseminates timely statistical and analytical data on the Telecommunication/ICT Sector and the Information Society; and supports the work of ITU-D Study Groups. The Department is also responsible for providing concentrated assistance to least developed countries, small island developing states and landlocked developed countries. In addition, PKM implements activities and projects in the domain of emergency telecommunications, and climate change. The Department is also responsible for making contribution to and following-up the work of ITU-D Study Groups for issues related to the responsibilities of the Department.
    Duties / Responsibilities
    Under the direction of the Chief of Project Support and Knowledge Management, BDT, the incumbent is responsible for four distinct activities, namely: Least Developed Countries (LDCs), Countries in Special Need, Emergency Telecommunications and Liaison with the ITU External Affairs and Corporate Communication Division on related matters. In this respect, he/she:
    Least Developed Countries and Countries in Special Need
  • Studies and reviews general telecommunication/information and communication technology (ICT) needs of the LDCs, SIDS, and LLDCs in accordance with Resolution 30 of the Guadalajara Plenipotentiary Conference (PP-10) and prepares proposals with a view to responding to their specific needs.
  • Prepares and implements programmes of assistance specifically tailored for LDCs, LLDCs and SIDS based on the results of these studies and proposals, and monitors their impact.
  • Acts as Focal Point and evaluates/reviews the inputs for BDT Study Groups on study questions of particular concern for LDCs and SIDS.
  • Acts as focal point in the BDT for studies and activities related to telecommunication needs of the LDCs, LLDCs and SIDS.
  • Prepares related reports, in particular for consideration by development conferences and Council.
  • Prepares and implements projects and activities for Countries in Special Need as defined by relevant World Telecommunication Development Conference (WTDC) e.g. Resolutions 25, 26 and 57 of WTDC-10 and Plenipotentiary (PP-10) resolutions 34 and 160.
    Relations with International Organizations
  • Is responsible for liaison with international organizations including UNDP and the World Bank group concerning telecommunication/ICT development issues of the least developed countries and Small Island Developing States.
  • Participates in meetings and formulates policy recommendations based on study and analysis of reports, documentation and correspondence from the organizations assigned to him/her.
  • Drafts policy statements and papers for conferences and meetings on LDCs, LLDCs and SIDS in which ITU is formally represented.
  • Is responsible for bringing to the attention of other Departments or Bureaux of the ITU any issue of intent to them or which may need their specific contribution.
  • Monitors and reports on the implementation of the UNGA resolutions on operational activities involving the ITU.
  • Assures the ITU follow-up to the Rio UNCED on Agenda 21 regarding sustainable development.
  • Periodically negotiates and concludes agreements or memorandums of understanding between the ITU and other organizations.
  • Ensures the mainstreaming and implementation of UNGA adopted Programme of Actions including the Brussels Programme of Action for the decade 2001-2010 and the Istanbul Programme of Action for the decade 2011-2020 including the preparation of reports on the attainment of ITU's deliverables.
  • Implements and reports on the Mauritius Strategy for the Implementation of the Barbados Programme of Action for the sustainable development of SIDS.
    Emergency Telecommunications and Climate Change
  • Makes proposals for special telecommunication needs and appropriate technologies and systems for environmental protection, climate mitigation and adaptation, disaster prediction, monitoring, early warning response for effective management of natural disasters in accordance with the role assigned to the specialized agencies concerned by the United Nations General Assembly, International Conference on Climate Change (COP) and the Tampere Convention.
  • Participates in the work of the Scientific and Technical Committee of the IDNDR concerning telecommunication matters.
  • Takes part in meetings and other work of the Inter-Agency Working Group and the Steering Committee of the IDNDR as necessary.
  • Prepares reports periodically to the Director IDNDR and to ECOSOC on the implementation of the IDNDR as far as telecommunication is concerned.
  • Participates and contributes to the work of the United Nations Working Group on Emergency Telecommunications ((WGET).
  • Acts as Focal Point and contribute to the work of WSIS C7 (20c) Action Line on the establishment of monitoring systems, using ICTs, to forecast and monitor the impact of natural and man-made disasters, particularly in developing countries, LDCs and small economies.
  • Provides assistance to Member States in the rehabilitation and reconstruction of telecommunication infrastructure in the post-disaster phase.
  • Coordinates work of the three ITU Sectors in Emergency Telecommunications working closely with the two designated Sector Focal Points
    Other duties
  • Acts as a link between the BDT and the ITU External Affairs and Corporate Communication Division (EACCS) on matters related to least developed countries, landlocked developing countries, small island developing states, climate change and disaster communications.
  • Provides information to EACCD on telecommunication development activities of the UN system and other international organizations related to least developed countries, Small Island Developing States and disaster communications.
  • Drafts publications on best practices, Case Studies and tools related to telecommunications/ICT in LDCs, SIDS, Emergency Telecommunications, and Climate Change. Deals with official correspondence with international organizations.
  • Keeps himself/herself abreast with the latest state-of-the-art in telecommunication development and information technology, and ITU policies and strategies thereto.
  • Performs other duties as may be assigned to him/her.
  • Qualifications required
    Education:
    Advanced university degree in business administration, international relations or telecommunications or a related field OR education in a reputed college of advanced education with a diploma of equivalent standard to that of an advanced university degree in one of the fields above. For internal candidates, a first university degree in one of the fields above in combination with fifteen years of qualifying experience may be accepted in lieu of an advanced university degree for promotion or rotation purposes.
    Experience:
    At least ten years of progressively responsible experience in the fields of activity of the post, including extensive knowledge of new technology, and its application for development acquired in a Telecommunication Administration, private operating agency or international telecommunications organization including at least five at the international level. A Doctorate in a related field can be considered as a substitute for three years of working experience.
    Languages:
    Knowledge of one of the six official languages of the Union (Arabic, Chinese, English, French, Russian, Spanish) at advanced level and knowledge of a second official language at intermediate level. Knowledge of a third official language would be an advantage. (Under the provisions of Resolution No. 626 of the Council, a relaxation of the language requirements may be authorized in the case of candidates from developing countries: when candidates from such countries possess a thorough knowledge of one of the official languages of the Union, their applications may be taken into consideration.)
    Competencies:
  • Good knowledge of the functioning of the UN system preferably with practical experience in both bilateral and multilateral development work.
  • Ability to draft precise and analytical reports, speeches, working papers, studies, proposals, correspondence, etc.
  • Remuneration
    Annual Salary: (Net of Tax)
    162,548.- USD - 197,271.- USD without dependants
    174,971.- USD - 214,446.- USD with dependants


    Applicants will be contacted directly if selected for written test. Interviews may be used as a form of screening.

    For further information concerning the Conditions of Employment please click the following link

    Head, Least developed countries Unit

    Customer Relationship Management (CRM) Business Analyst

    The General Secretariat directs all the administrative and financial aspects of the Union's activities, including the implementation of the provisions of the administrative regulations on operational questions, the dissemination of information on telecommunication matters for operational and other purposes, the provision of legal advice to the Bureaux of the Union and the departments of the General Secretariat, logistic support to the Union's activities including conferences, the coordination of the work of the Union with other international organizations, the dissemination of information to the Member States and Sector Members, press, corporate and individual users of telecommunications and the general public. The General Secretariat is also responsible for the organization of world telecommunication exhibitions and forums.
    Organization Unit:
    Within the General Secretariat, the Information Services Department (IS) is the focal point for the ITU information technology infrastructure which includes standards, user support and training, communication services (postal mail, voice, image, video, data), network services (file, print and computing), information exchange services (messaging, database, document base), desktop services (office productivity tools), administrative applications and software development environments. The Information Services Department manages the physical, human and organizational resources needed to design, deploy, operate, maintain and support the ITU information infrastructure. It also represents ITU in inter-organization meetings and committees related to information technology management.
    Duties / Responsibilities
    Under the general supervision of the Head of the ERP Division, the incumbent:
  • Provides expert advice to the Chief of the ERP division and recommends a course of action in the following CRM areas: solutions scoping, requirements analysis, gap analysis, feasibility, functional design, application configuration, integration testing, user acceptance testing, production deployment, support and training.
  • Defines standards and procedures for validating the integrity and operational viability of existing business processes within the organization. Works with the Functional Section Chiefs in the Departments to ensure all associated procedures and documentation are being maintained according to evolving business requirements.
  • Performs strategic impact analysis of existing processes, systems and structures requiring change and provides estimates of effort. Evaluates the design, quality, stability and maintainability of custom code developed to fill gaps between standard CRM functionality and business requirements. Reviews design and development efforts that will support future enhancements.
  • Performs troubleshooting of functional issues; determines if functional requirements are not met by existing software and develops action plan to correct deficiencies; supports the substantive Departments during cutover and transition to new software releases.
  • Investigates reported application problems and works with Functional Analysts to test, diagnose and isolate the root cause of problems. Prepares incident reports for further investigation by technical operations and development experts. Coordinates further diagnosis and tests as necessary to assist with and recommends workarounds where appropriate.
  • Works to develop client relationships by listening, understanding and anticipating needs, and suggesting appropriate solutions to ensure client satisfaction and continuous alignment with the client's business needs.
  • Performs other duties as required including the following:
    Specific duties:
  • Identifies, designs and implements business improvements. Coordinates activities between the ISD and all departments to ensure functional requirements are translated to systems and resulting changes are managed.
  • Provides critical input to Steering Committees and other executive management level committees to identify, prioritize and manage the continuous improvement of processes, systems and structures.
  • Leads task forces and working groups within the Department/Division in identifying opportunities for changes to processes, systems and structures and makes recommendations on how to best utilize CRM functionalities to accomplish strategic business objectives which result in increased efficiency and effectiveness to the Department(s) involved. Analyzes the impact on the Department of changes to processes, systems and structures and provides estimates of effort.
  • Qualifications required
    Education:
    Advanced university degree in Business, Customer Service or Computer Systems Management or other ICT related fields OR education in a reputed college of advanced education with a diploma of equivalent standard to that of an advanced university degree in one of the above-mentioned fields. For internal candidates, a first university degree in one of the fields above in combination with ten years of qualifying experience may be accepted in lieu of an advanced university degree for promotion or rotation purposes.
    Experience:
    At least seven years of progressively responsible experience in managing or implementing business applications and Customer Relationship Management (CRM) applications, including at least three at the international level. Experience in managing end-to-end CRM Projects and business transformation projects. A Doctorate in a related field can be considered as a substitute for three years of working experience.
    Languages:
    Knowledge of one of the six official languages of the Union (Arabic, Chinese, English, French, Russian, Spanish) at advanced level and knowledge of a second official language at intermediate level. Knowledge of a third official language would be an advantage. (Under the provisions of Resolution No. 626 of the Council, a relaxation of the language requirements may be authorized in the case of candidates from developing countries: when candidates from such countries possess a thorough knowledge of one of the official languages of the Union, their applications may be taken into consideration.)
    Competencies:
  • Experience in providing strategic direction in Business Process Transformation, IT Strategy and Portfolio management.
  • Excellent CRM application experience with design and add-on configuration experience in at least 2 of the following domains: Sales, Marketing, E-Commerce, Events management, Service Desk, Contact and Account Management, Integrated Reporting and their integration with SAP, ITU's ERP back-office software.
  • Sound business architecture experience with CRM domains.
  • Sound understanding of CRM implementation methodologies and best practices.
  • Ability to design business processes, configure, test, train end users and document system configuration.
  • Ability to solve complex functional issues which cross-organizational boundaries.
  • Excellent planning, project management and organization skills. Effective time management skills and multi-tasking capabilities, ability to work independently and effectively at all levels of a collaborative team environment.
  • Capability to guide and coordinate the work of external collaborators, general service staff or young professionals.
  • Ability to work with and manage and Onsite/Offshore environment.
  • Excellent interpersonal, negotiation and conflict resolution skills.
  • Strong experience in working on project teams and structuring recommendations.
  • Excellent verbal and written communication skills.
  • Extensive experience with advanced application software, including presentation, spreadsheet, word processing, and project management software tools and applications; experience in leading and conducting meetings, seminars and workshops.
  • Experience in the writing and/or evaluating functional and technical design documents for custom developments such as reports, interfaces, conversions, enhancements, forms and workflows.
  • Remuneration
    Annual Salary: (Net of Tax)
    135,868.- USD - 176,065.- USD without dependants
    145,904.- USD - 190,345.- USD with dependants


    Applicants will be contacted directly if selected for written test. Interviews may be used as a form of screening.

    For further information concerning the Conditions of Employment please click the following link

    Customer Relationship Management (CRM) Business Analyst

    Budget and Projects Administrator

    The Telecommunication Development Bureau (BDT) is responsible for the organization and coordination of the work of the Telecommunication Development Sector of the Union (the Union has three functional sectors: Standardization, Radiocommunication and Development) which deals mainly with development policies, strategies, programming, as well as technical cooperation activities (expert missions, training programmes, field projects, seminars, etc.).
    Organization Unit:
    Within the Telecommunication Development Bureau (BDT) of ITU, the Deputy to the Director and Chief of the Administration and Operations Coordination Department (DDR) is responsible for assisting and advising the Director in the direction and management of the Bureau including on all questions related to personnel, finance and operational planning process. The Department is responsible for leading the operational planning, assessment and reporting process within the framework of the Action Plan as adopted by the World Telecommunication Development Conference in coordination with the Heads of the other Departments in the Bureau and Regional Directors. The Department is responsible for management of the Administration Division (ADM), the Support Division (SUP), the IT Support Service and the Field Operations Support Service. The Department is also responsible for coordinating conferences and events preparation and for monitoring the implementation of decisions emanating from ITU and BDT governing bodies including Council, Conferences and Assemblies of the other Sectors for matters of relevance to BDT as well as from the Telecommunication Development Advisory Group. The Department is responsible for coordination of the Bureau's cooperation with other Sectors and General Secretariat.
    Duties / Responsibilities
    Under the supervision of the Chief, ADM, the incumbent prepares the BDT budget and Financial Plan and performs the following duties:
  • Advises and guides HQ managers and ITU Field Offices on the preparation of budget proposals for BDT operations and activities. Analyzes financial problems/ discrepancies and develops and/or negotiates solutions to financially-related issues.
  • Supervises and advises on the use of funds provided by donors and administrations; Reviews and contributes to the financial terms in all project documents/ contracts.
  • Monitors, controls and analyses the implementation of all BDT activity budgets and regularly meets with project coordinators to discuss and advise on related issues. Supervises on-going financial services, monitors accounts, availability of funds and commitment of expenditures etc., identifies discrepancies and takes action to resolve problems in accordance with ITU's financial regulations and procedures and relevant agreements.
  • Under guidance of Chief, ADM, acts as focal point for, and prepares replies to comments and questions by the internal and external auditors.
  • Ensures the smooth functioning of the financial and internal monitoring systems, periodically evaluating and submitting recommendations for improvements to the Chief, ADM; ensures compliance with the procedures and regulations of ITU and the relevant agreements.
  • Coordinates, organizes, researches, prepares inputs for and participates in performance assessment meetings for BDT Operations.
  • Coordinates and supervises the work of the ADM Budget and Programming Control staff.
  • Advises ITU-D staff on interpretation of ITU's financial regulations and procedures; In liaison with HQ and ITU Field Offices, analyses and suggests workable solutions for other administrative issues arising within ITU-D, researching best practices of other organisations and reviewing with other ITU departments where applicable, making appropriate recommendations to Chief, ADM, Deputy to the Director or Director, BDT.
  • Coordinates and contributes to the refinement of user guides, working methods and internal monitoring procedures for BDT operations, complementing and consolidating work of the P2 Operational Planning and Performance Management Officer.
  • Handles complex or delicate administrative matters, including complementing work of HR Officer in Personnel cases, coordinates information, responses, reports and correspondence for other sensitive administrative or financial cases.
  • Participates in UN inter-agency meetings on administrative, budget and finance issues.
  • Performs other duties such as leading or participating on sector or organization-wide special projects.
  • May be appointed to represent BDT on the ITU Contracts Committee.
  • Assumes other responsibilities as and when required by Chief, ADM or BDT Management; Replaces the Head of Service in his/her absence.
  • Qualifications required
    Education:
    Advanced university degree in public/business administration, management or a related field OR education in a reputed college of advanced education with a diploma of equivalent standard to that of an advanced university degree in one of the fields above. For internal candidates, a first university degree in one of the fields above in combination with ten years of qualifying experience may be accepted in lieu of an advanced university degree for promotion or rotation purposes.
    Experience:
    At least seven years of progressively responsible experience in the field of the post, including at least three at the international level. A Doctorate in a related field can be considered as a substitute for two years of working experience.
    Languages:
    Knowledge of one of the six official languages of the Union (Arabic, Chinese, English, French, Russian, Spanish) at advanced level and knowledge of a second official language at intermediate level. Knowledge of a third official language would be an advantage. (Under the provisions of Resolution No. 626 of the Council, a relaxation of the language requirements may be authorized in the case of candidates from developing countries: when candidates from such countries possess a thorough knowledge of one of the official languages of the Union, their applications may be taken into consideration.)
    Competencies:
  • Ability to interpret, implement effectively and justify changes from standard practice in relation with public sector, UN, and ITU general administrative, financial, and personnel policies as well as guidelines (including IPSAS).
  • Ability to provide related information, advice and support.
  • Ability to use budget and financial policy and procedural knowledge in effectively controlling and monitoring BDT budget implementation, recommending changes and developments where appropriate.
  • Ability to assess budget and requirements and to integrate these into overall operational planning process.
  • Detailed understanding of financial systems and ability to extract data/information and use this to provide financial advice, reports and support for managerial decision-making purposes and in support of future financial planning.
  • Ability to work across divisions, departments and sectors to understand and balance operational needs; Capacity to use specialist knowledge in all areas of administration, personnel, finance and budget to actively contribute to working groups, projects, etc.. and address concerns and aid resolution of problems as effectively as possible.
  • Excellent communication skills and ability to establish and maintain effective-working relations with officials at all levels and to work under tight deadlines.
  • Ability to function effectively in a team and in a multicultural environment.
  • Proven ability to draft reports and documents.
  • Ability to use financial databases and advanced computer applications such as SAP, spreadsheets, etc.
  • Remuneration
    Annual Salary: (Net of Tax)
    135,868.- USD - 176,065.- USD without dependants
    145,904.- USD - 190,345.- USD with dependants


    Applicants will be contacted directly if selected for written test. Interviews may be used as a form of screening.

    For further information concerning the Conditions of Employment please click the following link

    Budget and Projects Administrator

    Workshops Assistant

    The Telecommunication Standardization Bureau (TSB) fulfills the objectives of the Union relating to telecommunication standardization, by providing secretariat support to groups studying technical, operating and tariff questions and facilitating the adoption of recommendations in these areas with a view to standardizing telecommunications and information technology on a global basis. In order to achieve these objectives, the Telecommunication Standardization Bureau works in accordance with the instructions of the World Telecommunication Standardization Assemblies (WTSA), Telecommunication Standardization Study Groups and the Telecommunication Standardization Advisory Group. TSB, headed by an elected Director, provides the technical, administrative and logistic support for the assemblies and for the meetings of the groups mentioned.
    Organization Unit:
    Within the Telecommunication Standardization Bureau (TSB), the Telecommunication Standardization Policy Department (TSP) is responsible for the policy plans related to the purpose of ITU-T and the maintenance of its pre-eminent position in the global standardization arena. The Department oversees the implementation of the WTSA Action Plan. Particular attention is given to "Bridging the Standardization Gap", i.e., to strengthen the participation of developing countries in the standards making process. The Department ensures the promotion of the Sector and the organization of ITU-T workshops and other activities in particular ICTs and climate change, accessibility, and cybersecurity. The Department is also responsible for the TSB Technology Watch activity which identifies emerging technologies and analyses technology trends in order to advise membership on future standardization developments.
    Duties / Responsibilities
    Under close supervision of the Workshops Coordinator, the incumbent performs the following duties:
  • Process, type and format the workshop documentation (e.g. programs, presentations, biographies, etc.) to be posted relevant to the workshop web pages, keep up with programme changes and regularly transmit updates for web posting.
  • Maintain the roster of workshop speakers, chairmen and contact points from external organizations; maintains the calendar for the tracking of workshop activities and deadlines.
  • Process, type, format and proofread documents for the division, including circular letters for events, letters of appreciation to host countries, speakers and moderators after each event.
  • Type and dispatch standard requests for sponsorship, track and process replies according to instructions.
  • Prepare, distribute and collect evaluation forms for each event and compile results.
  • Set up conference calls for workshop organization, take notes of main action items during conference calls, and prepare a brief summary.
  • Perform other administrative duties as may be requested by the supervisor.
  • Qualifications required
    Education:
    Complete secondary education with a diploma OR complete equivalent technical or commercial studies with a diploma.
    Experience:
    At least three years of experience in the field of the post.
    Languages:
    Knowledge of English at advanced level and knowledge of another official language at intermediate level. Knowledge of a third official language would be an advantage.
    Competencies:
  • Advanced computer literacy in standard desktop applications (word processing, data capture, e-mail, spread-sheets and Internet applications).
  • Very good interpersonal skills and ability to work in a team, under pressure and concurrently on various tasks.

  • Applicants will be contacted directly if selected for written test. Interviews may be used as a form of screening.

    For further information concerning the Conditions of Employment please click the following link

    Workshops Assistant

    Information Systems Officer

    The Telecommunication Standardization Bureau (TSB) fulfills the objectives of the Union relating to telecommunication standardization, by providing secretariat support to groups studying technical, operating and tariff questions and facilitating the adoption of recommendations in these areas with a view to standardizing telecommunications and information technology on a global basis. In order to achieve these objectives, the Telecommunication Standardization Bureau works in accordance with the instructions of the World Telecommunication Standardization Assemblies (WTSA), Telecommunication Standardization Study Groups and the Telecommunication Standardization Advisory Group. TSB, headed by an elected Director, provides the technical, administrative and logistic support for the assemblies and for the meetings of the groups mentioned.
    Organization Unit:
    Within the Telecommunication Standardization Bureau (TSB), the Operations and Planning Department (OPD) is responsible for coordinating and planning support for the activities of the Telecommunication Standardization Sector, including membership recruitment and relations, organization and planning of assemblies and logistical support to meetings, document processing, electronic working methods, ITU-T databases, intellectual property matters and technical editing and final production of ITU-T recommendations and publications as well as ISO/IEC common texts. The Department is also responsible for the management and administration of human resources and for budget and financial control.
    Duties / Responsibilities
    Under the supervision of the Head, Electronic Working Methods, the incumbent designs, manages and delivers projects in the fields of web development, database and applications programming, development and maintenance of electronic collaborative tools. To this effect, the incumbent performs the following activities:
    Project management
  • Performs required analysis of projects, evaluates alternatives and prepares solutions; defines and develops object-oriented design structures used in the process of building web applications, specifies details of database structures; undertakes database, web and electronic service development, interacts with clients/users throughout the process to ensure compliance to requirements and delivers completed projects.
    Development
  • Develops and implements web applications conformed to the ITU systems environment (ASP.NET/SQL); performs tests and coordinates the development of new systems (MOSS environment/Content Management System); designs, develops and installs collaborative tools (mailing list systems, FTP area, share-point etc.).
  • Develops specific TSB applications (Cybersecurity roadmap, ITU Mark Database, Res. 76) including database repository, searches and retrieves web dynamic interfaces linked to TSB databases; programs and maintains specific TSB automatic templates for TSB procedures, workflows and applications.
    Management of EWM tools & Services
  • Installs, manages and maintains electronic working methods (EWM) tools and services, manages authorization processes and related groups allowed to access each specific service; manages and tests these services to ensure their operability at all times; deals with different requests such as change of type, change of access rights, visibility of the service, etc.
  • Manages and provides the web conferencing services for ITU-T E-meetings, coordinates the schedule as requested by Study Groups and provides online support during the E-meeting.
    Support, troubleshooting and training
  • Provides comprehensive first level support, trouble-shooting and training for ITU-T delegates and TSB staff in the use of EWM collaborative tools, TSB specific applications, MS applications, other software, hardware, and computer peripherals, connectivity problems (LAN, WiFi, hardware); write system documentations, explanatory notes and FAQs for users, trains and advises TSB staff on the use of implemented web applications, electronic services, web conference tools, etc.
  • Performs other responsibilities as required.
  • Qualifications required
    Education:
    University degree in computer science, engineering or a related field OR education in a reputed college of advanced education, with a diploma of equivalent standard to that of a university degree in one of the fields above.
    Experience:
    At least three years of progressively responsible experience in the field of the post. An advanced degree in a related field can be considered as a substitute for one year of working experience. A doctorate in related fields can be considered as a substitute for two years of working experience.
    Languages:
    Knowledge of one of the six official languages of the Union (Arabic, Chinese, English, French, Russian, Spanish) at advanced level and knowledge of a second official language at intermediate level. Knowledge of a third official language would be an advantage. (Under the provisions of Resolution No. 626 of the Council, a relaxation of the language requirements may be authorized in the case of candidates from developing countries: when candidates from such countries possess a thorough knowledge of one of the official languages of the Union, their applications may be taken into consideration.)
    Competencies:
  • Demonstrated ability to provide timely and responsive services to meet user needs and requirements.
  • High level of expertise in EWM tools and web applications.
  • A good understanding of the work of the TSB would be an advantage.
  • Ability to support the work of ITU-T Study Groups through the development of systems and electronic tools.
  • Ability to establish and maintain good working relationships with officials at all levels in a multi-cultural environment.
  • Remuneration
    Annual Salary: (Net of Tax)
    94,085.- USD - 120,508.- USD without dependants
    100,308.- USD - 129,220.- USD with dependants


    Applicants will be contacted directly if selected for written test. Interviews may be used as a form of screening.

    For further information concerning the Conditions of Employment please click the following link

    Information Systems Officer

    Administrator (HR)

    The Telecommunication Development Bureau (BDT) is responsible for the organization and coordination of the work of the Telecommunication Development Sector of the Union (the Union has three functional sectors: Standardization, Radiocommunication and Development) which deals mainly with development policies, strategies, programming, as well as technical cooperation activities (expert missions, training programmes, field projects, seminars, etc.).
    Organization Unit:
    Within the Telecommunication Development Bureau (BDT) of ITU, the Deputy to the Director and Chief of the Administration and Operations Coordination Department (DDR) is responsible for assisting and advising the Director in the direction and management of the Bureau including on all questions related to personnel, finance and operational planning process. The Department is responsible for leading the operational planning, assessment and reporting process within the framework of the Action Plan as adopted by the World Telecommunication Development Conference in coordination with the Heads of the other Departments in the Bureau and Regional Directors. The Department is responsible for management of the Administration Division (ADM), the Support Division (SUP), the IT Support Service and the Field Operations Support Service. The Department is also responsible for coordinating conferences and events preparation and for monitoring the implementation of decisions emanating from ITU and BDT governing bodies including Council, Conferences and Assemblies of the other Sectors for matters of relevance to BDT as well as from the Telecommunication Development Advisory Group. The Department is responsible for coordination of the Bureau's cooperation with other Sectors and General Secretariat.
    Duties / Responsibilities
    Under the supervision of the Head of the Administration Division, BDT, the incumbent provides the following services to the Director, Deputy Director and Heads of Departments of the Bureau:
  • Acts as HR focal point/coordinator for the Telecommunication Development Bureau for all actions and interactions with the Human Resources Management Department including HR policy issues, recruitment, staff entitlements, classification, organization design, staff training and career development, missions and related HR/Staff problems, etc.:
    • Participates in HR planning activities for the Sector involving analysis of current work objectives, operational plans, proposed organizational changes, current and future staffing levels, staff retirements, training/career development and provides up-to-date information and recommendations to management.
    • Discusses specific HR/resourcing requirements with managers including proposed organization changes, new/revised post descriptions, recruitment requirements, reclassification requests, and prepares all required documentation including post descriptions, related skill and competency requirements and other supporting documents to support the request and further action by the Human Resources Management Department.
    • As the first step in resolving staff problems/conflict, discusses/mediates problems with staff and management, consults with Human Resources Management Department regarding policies and specific practices, documents actions and either develops workable solutions or prepares for the next steps in the process.
    • Coordinates all HR activities, files and correspondence for the ITU-D, completes and substantiates all files submitted for action and follows up with Human Resources Management Department to resolve problems and facilitate timelines.
    • Keeps abreast of the latest trends in HR management, planning, change management, career development, etc. as well as the latest changes in ITU Rules, Regulations and HR policies.
    • Reviews and provides input into HR policies and Service Orders.
  • Maintains and evaluates the Bureau's administrative and management systems, procedures and processes, formulates recommendations to improve and simplify processes and develops and updates related administrative procedures and directives.
  • Plans and supervises a variety of administrative services for the Bureau including the fitting out of offices, management of and plans for the renewal of furniture and computer equipment; office supplies and other related activities.
  • Plans and manages special projects, including managing contractors.
  • Performs any other related tasks such as preparing a variety of plans, reports and correspondence and replaces the Head of the Division as required.
  • Qualifications required
    Education:
    Advanced university degree in human resources, public administration or a related field OR education in a reputed college of advanced education with a diploma of equivalent standard to that of an advanced university degree in one of the fields above. For internal candidates, a first university degree in one of the fields above in combination with seven years of qualifying experience may be accepted in lieu of an advanced university degree for promotion or rotation purposes.
    Experience:
    At least five years of progressively responsible experience in the field of human resources management or administration, including at least two at the international level. A Doctorate in a related field can be considered as a substitute for two years of working experience. Recent demonstrated experience providing HR services in a technical programme area involving a range of services and the development of HR solutions.

    Languages:
    Knowledge of one of the six official languages of the Union (Arabic, Chinese, English, French, Russian, Spanish) at advanced level and knowledge of a second official language at intermediate level. Knowledge of a third official language would be an advantage. (Under the provisions of Resolution No. 626 of the Council, a relaxation of the language requirements may be authorized in the case of candidates from developing countries: when candidates from such countries possess a thorough knowledge of one of the official languages of the Union, their applications may be taken into consideration.)
    Competencies:
  • The ability to provide HR expertise and a "value added service" in a technical programme environment to assist managers to plan and manage staff more effectively to meet their operational objectives.
  • Ability to communicate effectively with management and staff and mediate/resolve problems.
  • Ability to establish priorities, organize and manage the activities of the staff members under his/her supervision.
  • Ability to draft clear, concise reports.
  • Tact, discretion and thoroughness are essential.

  • Remuneration
    Annual Salary: (Net of Tax)
    110,075.- USD - 146,907.- USD without dependants
    117,926.- USD - 158,017.- USD with dependants


    Applicants will be contacted directly if selected for written test. Interviews may be used as a form of screening.

    Administrator (HR)

    Project Coordinator, ITU-Global Girls in ICT Day Project

    The Telecommunication Development Bureau (BDT) is responsible for the organization and coordination of the work of the Telecommunication Development Sector of the Union (the Union has three functional sectors: Standardization, Radiocommunication and Development) which deals mainly with development policies, strategies, programming, as well as technical cooperation activities (expert missions, training programmes, field projects, seminars, etc.).
    Organization Unit:
    Within the Telecommunication Development Bureau (BDT) of the ITU and in close collaboration with the Deputy to the Director and the ITU Regional Offices, the Infrastructure, Enabling Environment and E-Applications Department (IEE) is responsible for assisting ITU Member States and ITU-D Sector Members with the utilization of appropriate technologies to build or extend their telecommunication infrastructure and adapt to the rapidly changing telecommunication/ICT environment. This includes the provision of guidelines and tools for the development of policy and regulatory frameworks, financing policies and strategies, development of telecommunication networks, the use of reliable and cost-effective ICT applications, cybersecurity, broadcasting and spectrum management. The Department is also responsible for promoting access to, as well as use and knowledge of, telecommunications and ICTs for groups which have been marginalized in their access to current mainstream information communications technology services, including women and girls, children and youth, indigenous people, persons with disabilities and people living in remote communities. The Department is also responsible for making contribution to and following-up the work of ITU-D Study Groups for issues related to the responsibilities of the Department.
    Duties / Responsibilities
    Under the supervision of the Head Special Initiatives Division, the incumbent will:
  • Liaise with Global Girls in ICT Project partner and WITNET Secretariat on updates to the WITNET Girls in ICT toolkit, logistics planner and school selection tool.
  • Perform research and analysis on women and girls in ICT, prepare related articles, information documents, speeches and presentations as well as related content to update SIS websites.
  • Coordinate an international call for organizing Girls in ICT Day events in collaboration with the ITU Communications & Partnership Promotion Division.
  • Act as Focal Point for the 2012 ITU Girls in ICT Day activities and respond to email and telephone queries from participating Members and other organizations related to Girls in ICT Day activities.
  • Coordinate with organizers of Girls in ICT Day events and potential partners by introducing organizers to other organizations that plan events in their countries, and coordinate with potential partners promotion of the ITU Girls in ICT Day initiative.
  • Contribute to the development of promotional and commemorational materials for the Project by preparing content for flyers and making recommendations on commemorational materials.
  • Contribute to the organization of event(s), e.g. during the World Summit on the Information Society by liaising with possible speakers, coordinating contributions and developing an agenda for discussion.
  • Follow up with ITU Member States having organized Girls in ICT Day events in 2012 to conduct follow up evaluations, collect their information and prepare written contributions to describe national Girls in ICT Day events for posting on the Girls in ICT Portal and coordinate with the Project partner/WITNET Secretariat on any updates to the WITNET Toolkit, logistics planner, schools selection tool, etc.
  • Contribute to the enhancement of ITU Girls in ICT Portal by liaising with the Portal developer any new features to be added and reviewing and posting content on the Girls in ICT Portal.
  • Serve as Administrator of the Girls in ICT Portal, including reviewing all registrations by those wishing to add or edit programs or subscribe to receive information on new content; and post new Events, Programs, Profiles and Reports.
  • Perform any other duties as required.
  • Qualifications required
    Education:
    University degree in women's studies, policy studies, economics, law, business administration or a related field OR education in a reputed college of advanced education, with a diploma of equivalent standard to that of a university degree in one of the fields above.
    Experience:
    At least three years of progressively responsible experience in the field of the post. An advanced degree in a related field can be considered as a substitute for one year of working experience. A doctorate in related fields can be considered as a substitute for two years of working experience.
    Languages:
    Knowledge of one of the six official languages of the Union (Arabic, Chinese, English, French, Russian, Spanish) at advanced level and knowledge of a second official language at intermediate level. Knowledge of a third official language would be an advantage. (Under the provisions of Resolution No. 626 of the Council, a relaxation of the language requirements may be authorized in the case of candidates from developing countries: when candidates from such countries possess a thorough knowledge of one of the official languages of the Union, their applications may be taken into consideration.)
    Competencies:
  • Multidisciplinary skills in the fields of women's studies, policy work, economics, law and business administration.
  • Effective communications skills, ability to interact professionally with a diverse group of users and support staff.
  • Experience in managing work independently.
  • Ability to work concurrently on several different activities and with several different team members in a multicultural environment.
  • Ability to use office automation tools and to create and update web content using tools such as FrontPage and ability to administer content management systems (e.g. Drupal) is essential.
  • Full ICT literacy in Excel, PowerPoint, Word, Outlook, etc..
  • High degree of initiative, motivation, availability, sense of responsibility.
  • Knowledge of the digital inclusion of people with special needs would be an advantage, in particular on gender issues.

  • Applicants will be contacted directly if selected for written test. Interviews may be used as a form of screening.

    Project Coordinator, ITU-Global Girls in ICT Day Project

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