Engineer: CNOC Interconnect and Core Support

Location of position

MTN South Africa Gauteng Johannesburg Innovation Centre

Job mission

To provide support to and assist the CNOC, VAS 1st line support Engineers and CNOC Supervisors in solving and identifying Interconnect faults and core related faults Proactive Statistics Analysis interconnect KPI’s for improved efficiency. The candidate will be responsible for the management of these faults, Ensuring that thorough investigations and regular follow ups are done with higher level support if necessary, until fault has been resolved. Providing regular updates on the events.

KPA duties

Key Tasks: 1. Manage all faults that have been escalated to engineer. 2. Identify fault trends and resolutions with back office support areas. 3. Monitor FACTS reports for potential problems that may affect interconnect, core and roaming services. 4. Assist the CNOC Supervisor ,CNOC SLA Co-ordinator and services team to troubleshoot and identify, diagnose and repair difficult problems. 5. Provide on-the-job training and guidance to CNOC personnel. 6. Liaising with network performance, senior engineers and operational management teams as and when needed in an effort to resolve faults efficiently 7. Carry out any extra duties as given from time to time by the CNOC Management. 8. Provide ideas and feedback on software tools, procedures and improvements to CNOC functionality. Role Dependencies: Good inter-personal skills with MTN Staff, contractors and customers and build a good future working relationship. Attention to detail, alert and knowledgeable

Educational requirements

A technical diploma or degree in telecoms, IT or a related field OR served in a recognised telecoms apprenticeship and a minimum 2 years experience in telecoms industry.

Experience required

Network Fault management. Strong WCDMA/GSM/DATA, transmission (DXX advantageous), IP

Skills required

Knowledge: Must have industry specific knowledge (cellular, mobile, GSM, Telecommunications ) Ericsson AXE knowledge, all Microsoft office applications. Modem and handset Knowledge Transmission DXX and FOCUS node knowledge Skills / physical competencies: • MTN vocabulary • Industry Knowledge • Knowledge of department values, policies and procedures • Stress management • Time management • Adaptability • Relationship management • Network architecture • GSM protocols • Analytical • Quick Learner • Good Interpersonal Skills • Logical in thought process • Good troubleshooting skills Behavioural qualities: • Resilient • Flexible • High Energy Levels • Accurate • Quick learner • Quality driven • Customer orientated • Good communication skills

Other information

Reference No: IRC66779 Position Type: Permanent Affirmative Action: Open to All Salary: Additional: Training: Equipment specific training, essential , DXX knowledge and Focus, IP knowledge knowledge of interconnect

Applications close 29 Feb 2012.

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