Job Purpose | - To optimise all front desk and call centre activity with guests lead to potential sales outcome
- Ensure Etihad reservations and ticketing policies and procedures are correctly implemented
- Deliver customer service to exceed guest expectations
| Responsibilities | Responsibilities include: - Ensure all revenue, yield, volume and EY Holidays targets achieved
- Monitor queues, issue PTAs and assist with TODs
- Ensure all monies accounted for and TSR tallies
Complete pre-flight checks to agreed standards - Ensure ticket stock correctly logged, stocked, stored and all material properly stocked and displayed
- Keep up to date on product, service, policies procedures Ensure telephone enquiries are answered within 3 rings
- Sell up on 20% of sales opportunities
| Requirements | - High school graduate
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2 years airline or travel agency experience in a reservations and ticketing role preferred -
Etihad reservation system*AMADEUS* - courses in reservations and ticketing -
Airline advanced passenger tariff and pricing course. Recognized IATA or knowledge in rules and regulation of airline restrictions -
Good written and oral English language skills -
Ability to work under pressure and to short lead times. Able to work on own initiative -
Good PC skills include Word, Excel, PowerPoint, Internet -
Numerate
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