Quality & Training Coordinator (Customer Contact Centre) | Qatar Airways | Florida
Qatar Airways
Welcome to a world where ambitions fly high
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages and Doha based employees receive a range of allowances and enjoy a tax-free income.
About Your Job:
In this important training role you will be responsible for ensuring continuous training of employees based on the organisational needs and the needs of the individual. You will ensure that quality procedures are documented, audited and maintained and you will work closely with the operational and training departments to improve procedures.
Some of your key accountabilities in relation to training will be the training and coaching of new hires and existing staff members on various services and products. You will be the support in place for new hires during training and then will bridge the gap into the first stages of conducting the role. You will design and develop relevant training modules and assist in the identification of training needs as well as maintaining a trainee database and the providing of feedback on the performance of the group and individual trainees.
You will be required to assist on the floor along with the ops team and provide one to one coaching where needed, you will regularly conduct refresher training and will conduct regular briefings for agents o new products and services or changes to existing procedures.
Quality assurance will be provided by call monitoring and providing feedback where required to agents.
About You:
To be successful in this role you must have a minimum of a High School leavers certificate and a Vocational Qualification. You will have a minimum of 3 years training delivery experience, preferably 2 years of which in a Contact Centre dealing with Reservations and Ticketing.
You will be fluent in written and spoken English possess good organisation skills, a high degree of attention to detail and proven coaching skills. Flexible in approach and ability to deal with demanding deadlines.
Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Highest Education Qualification
http://careers.qatarairways.com/qatarairways/VacancyDetail.aspx?VacancyID=61050
Welcome to a world where ambitions fly high
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages and Doha based employees receive a range of allowances and enjoy a tax-free income.
About Your Job:
In this important training role you will be responsible for ensuring continuous training of employees based on the organisational needs and the needs of the individual. You will ensure that quality procedures are documented, audited and maintained and you will work closely with the operational and training departments to improve procedures.
Some of your key accountabilities in relation to training will be the training and coaching of new hires and existing staff members on various services and products. You will be the support in place for new hires during training and then will bridge the gap into the first stages of conducting the role. You will design and develop relevant training modules and assist in the identification of training needs as well as maintaining a trainee database and the providing of feedback on the performance of the group and individual trainees.
You will be required to assist on the floor along with the ops team and provide one to one coaching where needed, you will regularly conduct refresher training and will conduct regular briefings for agents o new products and services or changes to existing procedures.
Quality assurance will be provided by call monitoring and providing feedback where required to agents.
About You:
To be successful in this role you must have a minimum of a High School leavers certificate and a Vocational Qualification. You will have a minimum of 3 years training delivery experience, preferably 2 years of which in a Contact Centre dealing with Reservations and Ticketing.
You will be fluent in written and spoken English possess good organisation skills, a high degree of attention to detail and proven coaching skills. Flexible in approach and ability to deal with demanding deadlines.
Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Highest Education Qualification
http://careers.qatarairways.com/qatarairways/VacancyDetail.aspx?VacancyID=61050
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