IS Technical Operations Manager, Ministry of Defence
Department
Ministry of Defence
Business Area
Defence Support Group (DSG)
Number of Vacancies
1
Location: Region
Scotland
Location: City/Town
Stirling
Site
DSG Stirling
Grade
SEO
Functional Grade
C1
Salary Minimum
£37,400
Type of Role
Information Technology
Reserved/Non Reserved posts
This is a Non Reserved post and is therefore open to UK, British Commonwealth and European Economic Area (EEA) Nationals and certain non EEA members
Security
Security Check
Criminal Records Bureau Check
This post does not require a Criminal Records Bureau Check
Job Description
Reporting directly to the Head of IS Operations and Applications the post holder is the IS Technical Architect responsible for the design and support of Server and Desktop services across DSG. Duties of the post holder include:
- Responsible for the development of DSG Technical Strategy for Server and Desktop deployment. Provides guidance and leadership on all IT technical issues.
- Responsible for project management, delivery and implementation of software, firmware and hardware solutions whilst ensuring technical and network security and compliance to MOD IT security standards.
-Ensure Technical Operations projects are delivered on time, within budget and that resources are allocated and managed.
-Management of the Stirling IS Service Department 2nd and 3rd Line Technical support teams for Incident and Change Management ensuring resources are allocated, work loads prioritised and adherence to IS configuration management.
-Ensure services are delivered in accordance with agreed service levels.
-Responsible for Problem Management root cause analysis, quick fixes and implementation of permanent solutions. Identification of trends and technical testing for availability, capacity and demand management.
-Ensure Server and Desktop Disaster Recovery/Business Continuity strategy is developed, implemented, maintained and tested.
-Develop and maintain IS processes relevant to Technical Operations and ensure compliance.
-Research technological changes in the industry and make recommendations for DSG future server and infrastructure and cost benefit analysis of products.
-Work with other IS Functional Teams to ensure IS Services are provided in accordance with the agreed SLA.
-Member of IS Change Advisory Board and IS Steering Group.
-The post holder will be required to work outside normal working and travel to other DSG sites.
In addition to the Competencies listed below you will also be required to demonstrate in your application and, if selected at interview, the requirements of two additional DSG Competencies "Teamworking" and "Developing Self and Others". Copies of the DSG Behavioural Competencies will be provided to applicants selected for interview.
MoD Functional Competencies - Functional Competencies are based on SFIA Version 3:
Competence 1: TECH6 – Technical Specialism
Competence 2: COPS5 – Management and Operations
Competence 3: PRMG5 – Project Management
Competence 4: RSCH5 – Research
Competence 5: CPMG5 – Capacity Management
Competence 6: COPL5 – Continuity Management
Competence 7: CNSL6 – Consultancy
Competence 8: IRMG5 – Information Management
Essential:
Proven experience of working in an ICT environment providing technical desktop and server solutions
In depth knowledge of Microsoft Server and Desktop technologies ESX, VSphere 5 and Microsoft Hyper V Server 2008 R2 including planning , simulation and replacement and Hyper V load balancing across multi sites
In depth knowledge of virtual technologies including VME, RDS and Terminal Services and thin and zero client loads across differing server infrastructure
In depth knowledge of Microsoft Unified Communications within a restricted environment including, WP7, Exchange 2010 and Lync 2010. Microsoft 2008 R2 domain planning and migration from Virtual 2003 domain including Schema extensions for Exchange 2010 and Lync 2010
Proven project management of large and small IT technical projects
ITIL Foundation Certificate V3
Desirable:
ITIL Managers Certificate v3
Prince 2 Practitioner
- Responsible for the development of DSG Technical Strategy for Server and Desktop deployment. Provides guidance and leadership on all IT technical issues.
- Responsible for project management, delivery and implementation of software, firmware and hardware solutions whilst ensuring technical and network security and compliance to MOD IT security standards.
-Ensure Technical Operations projects are delivered on time, within budget and that resources are allocated and managed.
-Management of the Stirling IS Service Department 2nd and 3rd Line Technical support teams for Incident and Change Management ensuring resources are allocated, work loads prioritised and adherence to IS configuration management.
-Ensure services are delivered in accordance with agreed service levels.
-Responsible for Problem Management root cause analysis, quick fixes and implementation of permanent solutions. Identification of trends and technical testing for availability, capacity and demand management.
-Ensure Server and Desktop Disaster Recovery/Business Continuity strategy is developed, implemented, maintained and tested.
-Develop and maintain IS processes relevant to Technical Operations and ensure compliance.
-Research technological changes in the industry and make recommendations for DSG future server and infrastructure and cost benefit analysis of products.
-Work with other IS Functional Teams to ensure IS Services are provided in accordance with the agreed SLA.
-Member of IS Change Advisory Board and IS Steering Group.
-The post holder will be required to work outside normal working and travel to other DSG sites.
In addition to the Competencies listed below you will also be required to demonstrate in your application and, if selected at interview, the requirements of two additional DSG Competencies "Teamworking" and "Developing Self and Others". Copies of the DSG Behavioural Competencies will be provided to applicants selected for interview.
MoD Functional Competencies - Functional Competencies are based on SFIA Version 3:
Competence 1: TECH6 – Technical Specialism
Competence 2: COPS5 – Management and Operations
Competence 3: PRMG5 – Project Management
Competence 4: RSCH5 – Research
Competence 5: CPMG5 – Capacity Management
Competence 6: COPL5 – Continuity Management
Competence 7: CNSL6 – Consultancy
Competence 8: IRMG5 – Information Management
Essential:
Proven experience of working in an ICT environment providing technical desktop and server solutions
In depth knowledge of Microsoft Server and Desktop technologies ESX, VSphere 5 and Microsoft Hyper V Server 2008 R2 including planning , simulation and replacement and Hyper V load balancing across multi sites
In depth knowledge of virtual technologies including VME, RDS and Terminal Services and thin and zero client loads across differing server infrastructure
In depth knowledge of Microsoft Unified Communications within a restricted environment including, WP7, Exchange 2010 and Lync 2010. Microsoft 2008 R2 domain planning and migration from Virtual 2003 domain including Schema extensions for Exchange 2010 and Lync 2010
Proven project management of large and small IT technical projects
ITIL Foundation Certificate V3
Desirable:
ITIL Managers Certificate v3
Prince 2 Practitioner
Competence 1
DSG - Leadership
Competence 2
DSG - Quality Focus
Competence 3
DSG - Results Focus
Competence 4
DSG - Communicating
Competence 5
DSG - Customer Focus
Competence 6
DSG - Innovation and Change
Working Pattern
This post is full time and not suitable for part time or job share applicants
Employment Terms: Post Type
Permanent
Employment Terms: Hours
37
Relocation Package/Expenses
This post does not offer Relocation Expenses (Move of Home, Excess Fares or Temporary Transfer allowances). Non Standard Move applicants, if successful, will be eligible for the full relocation package.
Interviews
The dates for Interviews for this vacancy have yet to be determined
Further details
For further information regarding this vacancy please contact the recruiting line manager on:
Telephone: Valerie Lungley Head of IS mobile 07736340393 or Chris McGarry Hd of IS Ops&Apps – Mobile 07736 339958
Telephone: Valerie Lungley Head of IS mobile 07736340393 or Chris McGarry Hd of IS Ops&Apps – Mobile 07736 339958
Please click the 'Apply Now' button at the bottom of the page to apply for this Vacancy.
The Civil Service is committed to providing services which embrace diversity and which promote equality of opportunity. We also offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria.
We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, HIV positivity, working pattern, caring responsibilities, trade union activity or political beliefs - or any other grounds.
External applicants should note that for posts in Northern Ireland, applications from the Roman Catholic community are particularly welcomed as this group is currently under-represented in our workforce.
We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, HIV positivity, working pattern, caring responsibilities, trade union activity or political beliefs - or any other grounds.
External applicants should note that for posts in Northern Ireland, applications from the Roman Catholic community are particularly welcomed as this group is currently under-represented in our workforce.
Pension Statement
You will be entitled to choose between a defined benefit pension scheme or a stakeholder pension with an employer contribution.
Closing date
24 Feb 2012
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