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Quality Control and Resource Management Optimization Expert

Efficient and effective utilization of human resources is a prime pillar of the development plan in Kuwait. The Government of Kuwait is keen to activate the planning function state-wide in order to ensure the optimal utilization of resources to support social and economic progress. As the General Secretariat of the Supreme Council for Planning and Development (GS-SCPD) is the leading agency responsible for formulating the strategic and developmental plans for the state. UNDP is supporting the GS-SCPD to develop its capacity to improve the quality of its outputs and outcomes. In coordination with GS-SCPD, UNDP strives to enhance institutional efficiency in the Supreme Council for Planning and Development especially in improving performance and coping with myriad management skills needed at the Secretary General’s technical Office. The expert shall have expertise in administration, management or relevant disciplines to assist the staff at the technical office of the SG in that respect.

Objectives:

  1. To contribute to the objectives of GS-SCPD pertaining to raising the efficiency of the human resources;
  2. To conduct On-Job Training (OJT) of relevant HR to improve productivity performance;
  3. To explore new work systems that reduce inefficiencies and would enhance high quality completion while avoiding bottlenecks in application of procedures;
  4. To maximize operational efficiency to provide timely delivery of relevant output.

Duties and Responsibilities

The consultant will be working with top management of the GS-SCPD and hence must be able to comprehend the full functions and work systems of the beneficiary. He/she is required to:

  1. Execute the SG instructions and requests with the highest standards of quality and efficiency. In doing so, the expert is expected to liaise with the rest of the beneficiary’s staff and relevant departments (in and outside the GS-SCPD) to ensure timely, accurate and professional delivery;
  2. Ensure that work procedures applied at the beneficiary’s are functional and achieve best results with minimum resources;
  3. Audit reports for accuracy, verifications, and quality in addition to editing said documents textually in both Arabic and English;
  4. Conduct On-Job Training (OJT) for the beneficiary’s staff with the aim of raising skills and proficiencies adequate to fulfill the required standards of delivery quality and distinction;
  5. Follow up on all beneficiary’s documents and manage all relevant functions to ensure that said documents are available, reviewed and ready to use.

Expert's Outputs:

  • Monthly progress report approved by the beneficiary;
  • Briefs and analysis on management best practices upon the request of the beneficiary;
  • Quarterly report on the progress made on the on OJT;
  • Final report with recommendations for future actions.

Competencies

  • Ability to advocate and provide policy advice and work system improvements;
  • Awareness of the need for development and operational effectiveness;
  • In depth knowledge and strong track record of using internationally oriented programmes and instruments;
  • Excellent understanding of the rules governing programme management and implementation modalities as set by the beneficiary. This attribute is a plus;
  • Ability to lead formulation, implementation, monitoring and evaluation of development programmes and projects;
  • Strong communication skills.

Required Skills and Experience

Education:

  • PhD in administration, management or HR. MBA degree acceptable.

Experience:

  • Professional experience no less than 10 years in the field;
  • Significant experience in GCC and Kuwait in particular is a plus;
  • Professionally linguistic skills and abilities (Arabic/English).

Language Requirements:

  • High proficiency in Arabic and English reading and writing.

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

Quality Control and Resource Management Optimization Expert