Customer Service Executive , Nairobi
Our client, a 5 Star Hotel in Nairobi seeks dynamic, talented and motivated persons to join its team in the position of Customer Service Executive to interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Main Job Tasks and Responsibilities
- deal directly with customers either by telephone, electronically or face to face
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle inquiries and complaints
- perform customer verifications
- process orders, forms, applications and requests
- direct requests and unresolved issues to the designated resource
- manage customers' accounts
- keep records of customer interactions and transactions
- record details of inquiries, comments and complaints
- record details of actions taken
- manage administration
- communicate and coordinate with internal departments
- follow up on customer interactions
Education and Experience
- Minimum of Diploma in Communications, Public Relations, Customer Service or Sales from a reputable institution. Degree would be preferred.
- Knowledge of customer service principles and practices
- Proficiency in computer applications
- Knowledge of administrative procedures
- Numeric, oral and written language applications
- Product knowledge
Key Competencies
- Interpersonal skills
- Communication skills - verbal and written
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Customer service orientation
- Adaptability, initiative and stress tolerance
Salary: Kshs. 30,000-40,000 depending on qualifications and experience.
Please send an application quoting the Position as reference with a detailed CV names and addresses of 3 professional referees including e-mail addresses, current and expected remuneration package to:
Kindly do not apply if you do not qualify. The positions are urgent, and application will be considered on a first come basis. Apply NOW!!
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