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SHELL Senior Business Analyst

Responsibilities:
Ensure business operations (manage technical tasks) for the applications per agreed SLA/costs.
Business Operations include:
  • Assess and document business requirements
  • Coordination of development activities relating to the existing or new applications in the agreed time-frame
  • Delivery of IT 3rd level support and project services for P&T local laboratory systems.
  • Service performance,tracking and reporting
  • Manage IT activities including steering offshore technical support as required.
  • Release,change and issue management of new and updated applications
  • Ensure use of Shell standards and procedures
  • Managing, planning, coordinating and controlling the test effort
  • Define the Release Plan
  • Assess Service Level basics / boundaries,align with current support
  • Define and coordinate the Training and User Support Approach, including documentation
  • Validate / align deployment procedures
  • Create cut-over plans
  • Define Deliverables,Test plan,release plan,training plan,cut- over plan
  • Draw-up Use case document
  • Coordinate Testing
Requirements:
  • Analysis skills and experience
  • Project management knowledge (PMI)
  • General IT knowledge related to laboratory systems, web hosting, Oracle & SQL Server RDBMS, .Net technology, Unix/Linux scripting.
  • Knowledge of and experience in the Energy Industry, and preferably Shell, this includes:
    • Used to work in/Familiar to a technical and lab environment
    • Capable of understanding the various Technical and Laboratory working environments and in their context
    • Capable of dealing with a Complex and multi dimensional environment
    • Technical understanding of system being analyzed and how it affects the various business units.
  • Other Required Skills
    • Excellent analysis skills
    • Strong learning attitude
    • Good communication and interpersonal skills
    • Ability to handle concurrent tasks with appropriate priority
    • The business analyst should be able analyze the various business models to determine how it integrates with technology
    • Good presentation skills and ability to communicate with various Audiences/Stakeholders, including Business/End users, Managers, and Members of the IT team and Support Organization.
    • Change skills and experience in order to change the “Way of Working” while certain new or updated Applications are rolled-out. Capable to direct education necessities.
Application Deadline: Wednesday 24 July 2013
For more details and to apply, please click here.