Europol Senior Specialist – System Administrator and Engineer within the ICT Infrastructure & Facilities Unit (C1) – (AD8)
The main role of the ICT Infrastructure and Facilities Unit is the implementation, installation and maintenance of all ICT Infrastructure components for Europol, the Member States and third parties as well as the support of all computerized systems at Europol and the administration of ICT assets.
The ICT Infrastructure and Facilities Unit also provides a contact point for services regarding technical enquiries of Member States and Europol staff as well as an interface for facilities management and the coordination and supervision of maintenance, cleaning, construction work and renovations of Europol’s premises and buildings.
The successful candidate will work as part of the Data Centre Engineering and Support team within the ICT Infrastructure and Facilities Unit (C1), as a System Administrator and Engineer, in charge of IT engineering and support activities for the Europol data centre and server-side computing and storage infrastructure.
The main responsibilities include:
- Support, develop, administer, and maintain the servers and data centre infrastructure of Europol, which includes servers, data centre, and storage facilities (SAN), as well as server-side middleware and application software;
- Provide third line support for the Europol users and customers for the resolution of incidents and problems related to the servers infrastructure, responsible for root cause analysis and resolving escalated issues;
- Be responsible for the execution of planned maintenance operations as described by the applicable procedures;
- Be able to supply the installation, technical, support and maintenance documentation;
- Design, implement and maintain operational procedures;
- Monitor, support and maintain server, data centre and critical-environmental infrastructure within Europol, monitoring and performance analysis on ESX servers and VMs;
- Develop administrative procedures for recurring system administration activities;
- Investigate technical possibilities and new solutions in answer to requests from management and customers;
- Support the design, deployment and configuration of new server-side solutions and further support engineering and implementation activities;
- Participate in activities related to the procurement of IT equipment, hardware and software;
- Provide on-call technical support as part of the team on-call rota;
- Manage consultants working on the systems in the area of responsibilities;
- Any other duties in the area of competence as assigned by the Head of Unit.
This position might require participation in a shift system including weekends and nights as well as participation in on-call duty.
Please refer to the EUROPOL RECRUITMENT GUIDELINES available on Europol’s websitewww.europol.europa.eu for further details on the application process and the
selection procedure.
For further details on the application process please call +31 (0) 70 353 1583 or +31(0) 70 353 1628.
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