Information Technology Help Desk Support , INL/CSSP

About INL/CSSP

PAE/CSSP provides corrections management services in support of the United States government to assist the Afghan government to modernize and develop te corrections system through mentoring, training and professional services. The Corrections System Support Program utilizes a systems approach to develop and stregthen the capacity of the Afghan criminal justice professionals and its criminal justice institutions

Job Summary

Supervise daily Help Desk operations while providing on-going monitoring of IT production systems, including identification and resolution & escalation. 

Duties and Responsibilities

• Review helpdesk incident tickets for content ensuring proper routing to technicians. 
• Ensure all operational process / procedures are accurate, clearly documented & maintained. 
• Investigate & introduce process improvement measures making recommendations for improvement. 
• Responsible for weekly/monthly reporting of helpdesk system utilization to management.

Qualification

• Bachelor's Degree in Information Technology, Computer Science or related field required
• 5+ years’ experience managing a multi-platform, multi-location, helpdesk system with experience in scheduling resources.
• Four years’ experience with Windows-based operating systems and experience supporting and maintaining a Microsoft Windows networking environment. 

Skills

Submission Guideline

All "Qualified" applicants are encouraged to submit their CVs/Resume to the email below:

Attention:

- The Subject of your email must contain Vacancy No and Province Name.
- CV name (file name) must contain your name in PDF or MS WORD Format.
- CV exceeding the size 100 KB will not be considered.
- CVs with attachments such as cover letter, recommendation letters, certificates and etc will not be accepted.
- Follow up calls and emails are not accepted.
- Only the Shortlisted candidates will be contacted.

Shawn Desai (shawn.desai@paegroup.com)

Costs of moving from your current residence to the hiring assignment , your living expenses while employed or during the interview process with CSSP and all travel expenses involved is your responsibility.