Consumer Protection and Policy Manager

Closing date: 19th April 2013

Job reference:

2013-CCEA -05

Closing date:

19 April 2013

Business group:

Content, Consumer and External Affairs

Business team:

Consumer Affairs

Reports to :

Principal

Level:

Senior Associate

About the job:

Job purpose:

The post holder will contribute to Ofcom's work on consumer protection and policy, managing multi-disciplinary casework and project teams to deliver outcomes which will further the interests of consumers in communications markets.

What you will be doing:

Key responsibilities

The consumer protection and policy team  which is part of the Content, Consumer and External Affairs Group strives to:

• develop policy and undertake enforcement, including investigations, to protect consumers from scams and unfair practices;
• ensure consumers have the tools they need to benefit from the market through accurate  information, and the ability to switch;
• develop and implement the universal service obligation and ensure groups, such as disabled users, are not unduly excluded from the benefits of communications services; and
• act as custodians for the consumer interest across Ofcom.

Consumer Protection and Policy Managers are responsible for:

• building and leading multi-disciplinary project or case teams, defining the scope of the work and ensuring resources are allocated appropriately and used effectively, and managing outputs, team performance, timetables and risks;
• applying an understanding of the impact of regulatory decisions and commercial initiatives on consumers and citizens within the wider strategic and policy context of Ofcom's work;
  drafting, including internal and external communications and formal decision documents;
• leading internal communications in an articulate and persuasive manner, reporting progress and outcomes and representing the team within Ofcom;
• developing and maintaining effective stakeholder relationships, including preparing and leading external meetings and negotiations, representing Ofcom externally; and
• Contributing to policy work and other projects outside the team?s immediate remit, as required.

Qualities we're looking for:

Essential skills / Experience:

• Experience of delivering outputs to challenging deadlines, Able to demonstrate good time management and prioritisation skills and a proven ability to plan and organise your own work.
• Sound judgement, creativity and depth of thinking, making timely and well reasoned decisions informed by Ofcom's strategic priorities.
• Ability to analyse complex information and to make arguments in an understandable way.
• Ability to adapt, develop and apply analytical approaches to new issues, showing flexibility in light of new information.
• Able to evidence the ability to quickly build and nurture effective working relationships
• Excellent written and oral communication skills, able to present arguments clearly internally and externally.  Able to write clear concise documents to tight timescales. 
• A demonstrable understanding of other disciplines (e.g. legal and economic) sufficient to ask pertinent questions, challenge input, defines tasks and influence outcomes.
• Evidence of the ability to build and develop effective stakeholder relationships
• Educated to degree level or relevant experience

Desirable skills/Experience:

• An understanding of the role of regulation and competition policy in promoting the interests of consumers and citizens.

Application process:

If you would like to apply please state your suitability for the role, details of your current package, provide a copy of your CV and complete the diversity monitoring form and send to:

Human Resources
Ofcom
Riverside House
2a Southwark Bridge Road
London SE1 9HA

or to:

applications@ofcom.org.uk

Ofcom is an equal opportunities employer. It wishes to reflect the diversity of contemporary UK society and is therefore actively seeking to recruit colleagues from all cultural and ethnic backgrounds as well as those who have a disability.