Desktop Support Admin
Mindspark is a leading digital consumer products company that builds, markets and delivers fun and useful “digital snacks” -- popular interactive products that cater to a range of interests. Mindspark’s groundbreaking products are viewed by millions of users daily, and include games, virtual worlds, and a broad range of online experiences. Whatever new digital snacks our users are craving, you’ll join an incredible team that innovates and consistently delivers interactive bytes of goodness to round out our consumers’ daily digital diets.
As an IAC company, Mindspark is part of a family including many of the most successful media and Internet brands in the world, including Match.com, Vimeo and about.com. Recently ranked fourth in Fortune magazine’s world's most admired companies list in the Internet Services & Retailing sector, we provide incredible career opportunities for our team in a supportive, collaborative and fun work environment.
As an IAC company, Mindspark is part of a family including many of the most successful media and Internet brands in the world, including Match.com, Vimeo and about.com. Recently ranked fourth in Fortune magazine’s world's most admired companies list in the Internet Services & Retailing sector, we provide incredible career opportunities for our team in a supportive, collaborative and fun work environment.
Mindspark offers a world-class work environment with offices in both White Plains and NYC. This position is based at the Mindspark headquarters in White Plains, NY - a 5-minute walk from the Metro North White Plains station.
Mindspark Interactive Network, Inc. is seeking a Desktop Support Admin who will become an integral part of the IT services team by providing technical solutions to users, researching & implementing new technologies, and assisting in projects for the IT team.
Responsibilities
- Desktop support includes but is not limited to Mindspark's White Plains office.
- Documentation of projects.
- Troubleshooting daily user issues such as hardware, system or application problems.
- Researching different technologies to implement in the company.
- Work as part of the IT Services team to provide technical solutions for our user base.
Technical Skills
- The ideal candidate for this role should have 2-4 years of experience in the desktop support system management field.
- Experience with Windows XP, Windows 7, Windows 2003, Windows 2008
- Strong knowledge of PC and Laptop hardware.
- Experience with Apple hardware and Mac OS X.
- Experience with Active Directory 2003.
- Experience support and deploying Microsoft Office 2007/2010
- Experience with Microsoft Certificate Authority
- Experience with Antivirus applications, preferably Symantec Antivirus
- Experience with spy-ware removal and spy-ware tools.
- Having worked with RIM Blackberry desktop software and the various blackberry units.
- Experience with office equipment such as Nortel Telephony equipment (M3904), Polycom VOIP units, and Printers (Dell/Xerox).
- Skills with providing technical support over the phone.
- Experience with Wi-Fi technologies 802.11x, WPA, WEP a plus
- Experience with Symantec Ghost server and/or Dell ImageDirect3 a big plus
Professional Skills
- Strong organizational skills a must.
- Excellent communication and people skills are an absolute must have.
- Ability to prioritize tasks and an interest in self-motivation.
- Experience in working with vendors & hardware ordering.
- Ability to handle policies & procedures.
- Ability to work as part of a team.
Attributes / Behaviors
- Passionate about technology
- Ability to work under pressure
- Detail Oriented
- Ability to work independently
Required Experience
- 2-4 years in the desktop support field
- BS or equivalent work experience.
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