Teller Services Manager Airport City Standard Chartered Bank - Ghana

To deliver quality service to customers through efficient and accurate processing, while projecting a professional and warm image in all interpersonal communications. 

 

Cross-selling of products during non-peak transaction times

 

Key Roles & Responsibilities

 

• Maintenance of branch Tills. 

• Posting into Reserve book. 

• Supervision of Tellers work. 

• Strong Room custodian under dual control. 

• Cash Movements in the branch 

• Ensure periodic maintenance of vault door and emergency door 

• Responsible for all Blank forms both in Stock and Float 

• General reconciliation and compliance activities. 

• Supply cash to Tellers. 

• Preparation of Daily cash reconciliation. 

• Supervise and control the movement of all prime keys/duplicates. 

• Cross –selling of simple products e.g. Fixed Deposit, Card during non – peak transaction times, and where relevant, identify prospects for cross – selling of other products (from observation of customer transactions0 to highlight to sales staff. 

• Ensure compliance with 

o “Guidelines and Procedures on ‘Know your Customer’ for Account Opening and “Guidelines and Procedures on Cross-Border Account Opening Referral@ issued by Group Business and Operations Risk 

 

o Controls and procedures on ‘Know Your Customer” and Customer Due Diligence introduced to address money laundering prevention and compliance risk 

 

o “Guidelines for the submission of Suspicious Transactions Reports” -issued by Head Legal & Compliance/Country Money Laundering Prevention Officer

Job Requirements

 Qualifications & Skills

 • Minimum entry requirement 1st Degree 

• Strong customer service orientation 

 

• Sound PC knowledge 

 

• Excellent and accurate inputting skills 

 

• Strong interpersonal and communication skills 

 

• Salesmanship, energy and drive 

 

• Sound knowledge of administrative procedures 

 

• Relevant academic and work experience

http://www.standardchartered.com/en/careers/index.html