Job Vaccancies at Akagera

1. Procurement Officer

Reports to: Director Operations
Key Responsibilities
•    Ensures procurement strategies focusing on achievement of the following results:
•    Full compliance of procurement activities with the current law on public procurement , ministerial order and public procurement user guide
•    Preparing procurement plan in a timely manner, implementation and monitoring it
•    Writing nofication letters to both unsucessful and successful bidders
•    Preparing purchase orders
•    Ensuring that all procuments match the user department requirements and standard
•    Managing contracts to ensure execution is done in appropriate manner
•    Ensuring the submitted specifiactions from departments correspond to the rules stipulated in the procurement law and the ministerial order
•    Executing all other duties as delegated by the procurement manager

Recruitment qualification
•    Education:  A bachelors degree in business related courses but a Bachelor’s degree in a law related preferred. A procurement qualification like an advanced diploma in supply and purchasing from a recognized institution would be an added advantage.
•    Experience: 3-4 years progressively responsible procurement experience at national or international level. Should be computer literate in excel, word, advance knowledge of automated procurement systems. Knowledge of DG market website is an added advantage.
•    Language requirement: Should be strictly fluent in English and working knowledge of French would be an added advantage.

2. NURSE/CUSTOMER CARE OFFICER

a)    NURSING SERVICES ROLE
•    responding to Emergency calls for medical assistance at accidents, emergencies and other related incidents, usually in an air ambulance;
•    assessing the condition of patients who are injured or taken ill suddenly;
•    deciding what action is needed and initiating treatment;
•    applying splints to limbs, dressing wounds, administering pain relief, oxygen, drips and fluids;
•    using various kinds of equipment, including ventilators to assist breathing and defibrillators to treat heart failure, in order to resuscitate and stabilise patients;
•    carrying out certain surgical procedures when necessary, such as intubation (insertion of a breathing tube);
•    assessing whether and how to move patients;
•    treating patients in the ambulance en route to hospital from the scene;
•    cleaning, decontaminating and checking aircraft equipment to maintain a state of operational readiness;
•    Writing up case notes and reporting the patient's history, condition and treatment to relevant hospital staff.
•    Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families.
•    Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
b)    CUSTOMER CARE ROLE

•    Receives, processes and verifies the accuracy of orders from customers purchase orders.
•    Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
•    Take full responsibility for the dealing with relevant customer complaints, queries and requests for information.
•    Carry out relevant research as required and requested by the line Manager.
•    Draft documentation as required and requested.
•    Prepare daily, weekly, monthly statistical reports as appropriate.
•    Aid the Customer Care Manager or any other line manager, in ensuring that all relevant standards within the customer charter are met.
•    Meet the objectives and performance measures agreed the Customer Care Manager.
•    Ensures and provides quality service to both internal and external customers.
•    Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
•    Participates and provides expertise as a member of the customer service’s departmental team. The team s objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.

c)    KEY COMPETENCIES AND QUALIFICATIONS

•    Ability to approach all matters in a non biased and professional manner.
•    A1 in nursing education or above
•    At least 3 years experience as a customer care officer in a medical set up
•    An in-depth understanding and experience of the operations of a Customer Care Division
•    Excellent communication & interpersonal skills, both verbal & written which will enable you to deal with external and internal parties in a professional manner, developing solutions and communicating these across the organization as efficiently as possible
•    Possesses well developed analytical skills which enable you to: Clearly identify and define issues that are being raised by customers.
•    Undertake any required review of complaints to a high professional standard and make recommendations in relation to resolutions of customer issues.
•    Contribute to discussion & development of customer policy.
•    Is able to work well under tight deadlines, sometimes heavy workloads and with a high degree of individual responsibility, all of which are implicit in the position.
•     Handle routine work with limited supervision with a positive attitude towards , work, willingness to work as part of a team

d)    Reports the director responsible for the operations department

Interested individuals, who meet the conditions, should submit their application letters addressed to Akagera Aviation, or diploma together with their current CV’s and copy of ID to the address below .

office@akageraaviation.com