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Airport Duty Manager - Geneva

CountrySWITZERLAND
CityGeneva
DepartmentAirport Operations
Closing date14 July 2013
Job Purpose
You will be responsible to manager airport operation on a shift basis ensuring that service delivery conforms to regulatory, operational, safety and customer service standards within a cost effective environment. Liaises with Airport Authorities and third party service providers ensuring that Etihad Airways ground handling requirements and customer service standards are met at all times. Manages all elements of the ground operation whilst on duty.
Responsibilities
Your responsibility shall include but not limited to:
  • Deliver strong performance at the outstation, whilst managing relationships with relevant internal and external parties.
  • Ensure 3rd party resources are utilized in such a manner that maximum revenue and productivity can be achieved within given constraints.
  • Ensure that all airport activities are delivered safely and securely in compliance with Etihad corporate, local and CAR OPS regulatory standards.
  • Manage and audit Service Level Agreements with Ground Handling Agencies.
  • Maintenance of Emergency Response and Business Continuity plans.    
  • Ensure that opportunities to optimize airport revenues are identified and delivered.
  • Ensure the Performance Management of team members is carried out in accordance with the Etihad Airways values.
  • Ensure that all ground services business is delivered in accordance with the Etihad values.
  • Delivery of delay, disruption and diversion plans.
  • Other ad hoc duties as detailed by the business as and when required.
Requirements
Minimum secondary education, preferably diploma level. Ideally with 7 years experience in aviation/airline industry with minimum 3 years experience in supervisory/management role.

Training & Knowledge:
  • Computer literate
  • Function specific licenses for tasks performed, where required e.g. load control
  • Strong written & verbal in  English language
  • Experienced in load control