Supporter Care Advisor

• Deadline : 31 Mar 2013
• Interview dates : 16 and 17 March 2013
• Salary : £21,601

WaterAid's mission is to overcome poverty by enabling the world's poorest people to gain access to safe water, sanitation and hygiene education. With a growing number of supporters and campaigners in the UK, it is essential that everyone who contacts our organisation receives the highest standards of supporter care possible.

The purpose of this role is to deliver a sector-beating experience by communicating directly with our supporters via telephone, email and letter to the very highest quality. Through engaging supporters, handling enquiries and complaints, and thanking for support, this role will allow the team to build long term commitment and loyalty. Demonstrating excellent supporter care will help to deliver long term income and reach our ambitious targets.

As part of the Supporter Services team at WaterAid, the Supporter Care Advisor plays an important role in supporting our fundraising and campaigns teams to maximize supporter engagement in order to meet our ambitious targets.

Candidates will be expected to have excellent customer service or supporter service skills, and a passion for providing continuously high levels of supporter care. You will have strong written and verbal communications skills, and an ability to build rapport on the phone to engage with our supporters and build loyalty. 

This is a great opportunity to join a really friendly, ambitious, supporter-focused team. So, if you just love talking to supporters every day, and would like more information and an application pack for this position, please download the recruitment pack - Supporter Care Advisor. Please also complete the equal opportunities monitoring form when applying.

Please note, in order to apply for this role you must be able to demonstrate your eligibility to work in the UK.