Citizen Information and Service Center Specialist

Chemonics seeks a citizen information and service center (CISC) specialist for the ongoing USAID-funded Local Government Support Project (LGSP) in Moldova. LGSP is a four-year activity to assist local governments to design and implement policies and procedures that contribute to good governance, develop capacity to meet decentralized authorities and responsibilities for services in a transparent manner and provide basic services that engender growth of local economies, and make services more cost effective and efficient. The specialist will help establish CISCs that will enhance transparency and contribute to improved relations between beneficiaries of the service and service providers (i.e., local public administration). The establishment of a CISC is a way of ensuring enhanced accessibility, transparency, and efficiency in providing public services and minimizing the effort of the citizens. As LGSP partner towns do not have an established mechanism or entity through which administrative services are provided to citizens, LGSP will pilot the establishment of a CISC in one of its partner towns, with a view to replicating the model in other partner towns. We are looking for individuals who have a passion for making a difference in the lives of people around the world.

Responsibilities include:

• Assist the LGSP field office in reviewing proposals from potential bidders in response to the recently published RFP on establishment of CISCs in selected partner towns
• Provide overall guidance to selected company during establishment of the CISC in selected partner towns
• Support LGSP in providing answers to the technical questions submitted by prospective bidders to the RFP regarding aspects of establishment of a CISC
• Support and advise LGSP during technical evaluation of the bid submitted by local firms
• Provide overall guidance and support to LGSP staff and the selected local firm during development of the CISC concept
• Review the draft concept of the CISC developed by selected local firm and provide recommendations for its improvement
• Participate in meetings on the establishment of the CISC and provide recommendations based on international/European experience in creating similar information and service centers for municipal administration
• Coordinate technical activities with the LGSP deputy chief of party and municipal coordinator

Qualifications: 

• Bachelor's degree required
• Background in public administration and/or other relevant field
• Previous direct experience/participation in establishment/development of CISCs (or similar entities)
• Good understanding of administrative service provided by the town halls (permits, certificates, authorizations)
• Modern approach to training and coaching of public servants from local public administration
• Experience working with government institutions and international organizations
• Strong interpersonal skills and the ability to communicate effectively with all stakeholders and to present ideas clearly and effectively
• Excellent analytical and writing skills
• Demonstrated leadership, versatility, and integrity
• Proficiency in English required

Application instructions: 

Please submit CV and a detailed cover letter to MoldovaLGPMU@chemonics.com​ by close of business on March 11, 2013. This assignment is expected to start immediately, with up to 25 days of LOE be performed both remotely and in country over the period March to May 2013. 

In addition, please download and complete Chemonics’ equal employment opportunity self-identification form and submit it separately to EEOselfidentify@chemonics.com with only "CISC Specialist - Moldova" in the subject line. If you prefer not to disclose your sex, race, or ethnicity, you may check “I do not wish to complete the information requested.” Thank you for completing the form and supporting our equal employment opportunity reporting requirements.

 

Chemonics is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.