KING FAISAL HOSPITAL CUSTOMER CARE MANAGER
CUSTOMER CARE MANAGER
JOB SPECIFICATION
-He/She should have a bachelor’s degree in Public Administration/social Sciences, Conflict management or any related domain.
-He/She should have a minimum of 3 years of working experience in customer care or conflict Management
-Knowledge of principles, methods and procedures for career counselling and guidance;
- Knowledge of Human Behaviour and performance,individual differences in ability, personality and interests.
- Ability to handle complaints in a professional manner
- Ability to manage stress
- Ability to lead by example
-Experience in health care environment is added advantage.
-Excellent IT skills
KEY RESPONSIBILITIES
She/ he is in charge to:
- Advise management on Customer care strategies and customer retention
- Achieving Excellent through Customer Services;
- Participate in Quality Assurance programs
-Ensure that appropriate customer care service of and ensuring satisfaction of clients;
- He/she is responsible for upholding excellent customer care measures in the Hospital.
- Ensure proper management of emergency cases and orientation of clients in the hospital.
- Manage patient flow, Coordinate with Doctors and ensure that patients are attended to promptly respecting the appointment schedule.
- Give a monthly report on the waiting time of patient at all step of care from the reception to end of services.
- Ensure that the appointment system works properly, manage problems that may arise by liaising with concerned officers.
Qualified and Interested candidates for the above positions should submit: a written application, 2 photos passport photos, a filled application form (available on the KFH, K website), a Curriculum Vitae, a Copy of the National Identification, Photocopies of academic credentials and Recommendations letters from the previous employers to the attention of the CHIEF EXECUTIVE OFFICER , KING FAISAL HOSPITAL RWANDA on the address above.
Closing date: Friday 29th, 2013 at exactly 4:30pm
Only shortlisted candidates will be contacted
Ag. Chief Executive Officer
Dr. BUTERA M. Alex
JOB SPECIFICATION
-He/She should have a bachelor’s degree in Public Administration/social Sciences, Conflict management or any related domain.
-He/She should have a minimum of 3 years of working experience in customer care or conflict Management
-Knowledge of principles, methods and procedures for career counselling and guidance;
- Knowledge of Human Behaviour and performance,individual differences in ability, personality and interests.
- Ability to handle complaints in a professional manner
- Ability to manage stress
- Ability to lead by example
-Experience in health care environment is added advantage.
-Excellent IT skills
KEY RESPONSIBILITIES
She/ he is in charge to:
- Advise management on Customer care strategies and customer retention
- Achieving Excellent through Customer Services;
- Participate in Quality Assurance programs
-Ensure that appropriate customer care service of and ensuring satisfaction of clients;
- He/she is responsible for upholding excellent customer care measures in the Hospital.
- Ensure proper management of emergency cases and orientation of clients in the hospital.
- Manage patient flow, Coordinate with Doctors and ensure that patients are attended to promptly respecting the appointment schedule.
- Give a monthly report on the waiting time of patient at all step of care from the reception to end of services.
- Ensure that the appointment system works properly, manage problems that may arise by liaising with concerned officers.
Qualified and Interested candidates for the above positions should submit: a written application, 2 photos passport photos, a filled application form (available on the KFH, K website), a Curriculum Vitae, a Copy of the National Identification, Photocopies of academic credentials and Recommendations letters from the previous employers to the attention of the CHIEF EXECUTIVE OFFICER , KING FAISAL HOSPITAL RWANDA on the address above.
Closing date: Friday 29th, 2013 at exactly 4:30pm
Only shortlisted candidates will be contacted
Ag. Chief Executive Officer
Dr. BUTERA M. Alex
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