Duty delivery engineer

An opportunity to be part of the team delivering the Engineering product to our customers in T5.

Closing date: 31st March 2013

Duty Delivery Engineer
London Heathrow Technical Management Grade

Full Time, Permanent with shift pattern

Competitive Benefits Package

Could you devise and execute plans to ensure our longhaul aircraft depart safely on time?

Job Overview

To allocate and organise workload and resource to achieve British Airways’ London Heathrow longhaul operational departure plan whilst maintaining full compliance to safety and quality standards
Reporting to the Duty Delivery or Fleet Shift Manager, the Duty Delivery Engineer is a member of the management team responsible for the delivery of the engineering operation in the Heathrow Terminals
This includes having an accurate oversight of the allocation of all longhaul aircraft on the day and balancing the workload between the Satellites to meet resource, production targets and quality standards
To successfully achieve this the jobholder will effectively prioritise, plan, allocate tasks to aircraft maintenance teams and monitor progress highlighting risks and issues.

Continually monitor the Engineering Operation intervening where required to deliver and maintain customer service
Deliver the daily long haul operational plan: assess and prioritise workload with timescales, allocate tasks fairly and communicate clear expectations/targets using an electronic whiteboard
Meet agreed business targets priorities
Act as main point of contact between Operations Control, the Despatcher community, Engineering Operations Manager, Maintenance Control (Maintrol), and the Operational Planning Group (OPG)
Maintain serviceability and compliance overview of our longhaul fleet at London Heathrow
Represent department at operational and planning meetings
Collect/collate Airworthiness handovers and ensure relevant recovery plans in place
Overnight single point of contact for long haul Engineering
Monitor overnight inbound defects in conjunction with Maintrol/OPG
Stand in when required for Duty Delivery Manager
Provide close support for Airport Centre Engineer
Promote high quality standards, monitor trends and identify potential improvements
Collect/record/report statistical data against performance metrics, identify trends and instigate remedial action Create an effective team working environment

The successful candidate will be able to demonstrate the following skills and capabilities:-

Technical/engineering qualification, Aircraft Maintenance Apprenticeship or equivalent experience in a aviation operational role working with compliance
Strong, proven planning/prioritisation skills
Rationale based decision-making
Business acumen
Strong, effective communication skills
A customer service focused approach
Ability to build and maintain effective working relationships
Flexible approach
Effective manage and deliver change
Good IT skills
Ability to pass Criminal Records Check/hold London Heathrow Airside pass
Ability to hold Airside driving licence i.e. have held a full UK driving licence for at least 12 months
Ability to work shifts

All applicants are required to submit their CV and answer the following questions. Please prepare your answer in advance:

Please outline the knowledge and skills you can bring, that will make you successful in this role and contribute to improving the overall business at British Airways. (Max 250 words)
Describe a time when you devised and implemented an operational plan. What was the situation? What was your role? What was the outcome? (Max 400 words)

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